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Jobgether

Customer Support Specialist (Crypto-wallet & Card)

Jobgether
GermanyPosted Today
Full-timeremote
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Job Description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist (Crypto-wallet & Card) based in Germany.

This role places you at the heart of a fast-evolving fintech and crypto ecosystem, where you will support users and merchants interacting with digital wallet and card-based payment products. You will be responsible for ensuring smooth customer experiences by resolving technical and transactional issues across a variety of payment flows. Working in a fully remote, international environment, you will interact primarily via written communication in English while collaborating with cross-functional teams to troubleshoot and escalate complex cases. The position requires a strong analytical mindset to understand payment behaviors, identify root causes, and ensure accurate resolution of issues. You will also contribute to building and improving internal knowledge bases that support scaling support operations. This is a night-shift role suited for someone detail-oriented, proactive, and motivated by fintech innovation.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist (Crypto-wallet & Card) based in Germany.

This role places you at the heart of a fast-evolving fintech and crypto ecosystem, where you will support users and merchants interacting with digital wallet and card-based payment products. You will be responsible for ensuring smooth customer experiences by resolving technical and transactional issues across a variety of payment flows. Working in a fully remote, international environment, you will interact primarily via written communication in English while collaborating with cross-functional teams to troubleshoot and escalate complex cases. The position requires a strong analytical mindset to understand payment behaviors, identify root causes, and ensure accurate resolution of issues. You will also contribute to building and improving internal knowledge bases that support scaling support operations. This is a night-shift role suited for someone detail-oriented, proactive, and motivated by fintech innovation.

How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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Customer Support Specialist (Crypto-wallet & Card) at Jobgether | Renata