Technical Support Coordinator (English + Additional European Language)
Job Description
Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!
Learn more about us as a workplace upm.com/careers
We are looking for a Technical Support Coordinator (English + Additional European Language) , EMEIA Region - located in UPM Business Hub Wrocław, Poland.
Greetings from your future manager
“Welcome to UPM Raflatac, one of the world’s leading suppliers of label materials! Currently, I am looking for an open-minded person who is eager to learn and explore the amazing world of labeling industry by joining the Technical Support Team for EMEIA Region. Together with my team, we are aiming to deliver best-in-class claim management experience to our business customers!
This has nothing to do with IT! If you are excited about technical knowledge and feel comfortable with challenges in a diverse environment of international stakeholders - we will teach you all it takes, and this is the ideal place for you! Don't hesitate and apply, I'm looking forward to telling you more about the role!” – Barbara Reguła-Bień, Technical Support Team Leader
What you will do
Have daily contact with customers through various communication channels: phone, e-mail, on-line video meetings to provide customize claim experience
Manage your own portfolio of claims from first notification to settlement
Monitor and coordinate the complaint process with internal stakeholders to ensure our customer receives a prompt response and resolution
Guiding customers to identify a fast resolution for their claim related queries
Use your problem-solving skills when working with internal stakeholders to find a solution that will meet our customers’ expectations related to the claim handling process
Deal with third parties to ensure a quick payments execution for our customers
Closely cooperate with the Quality Departments located in our factories across the EMEIA Region
Identify claim trends and suggest and collaborate in the implementation of preventive/corrective actions
Prepare statistics and reports related to claims, settlements for claims
Establish relationships and building trust with business customers, colleagues and internal stakeholders being part of the claim handling process
Who you are
You are an open-minded person who would like to become a part of a cross-functional and international organization
You are eager to learn new things and explore the secrets of the labelling industry
You have well-developed problem-solving skills and ability to swiftly assess a situation
You have great communication skills (both verbally and written)
You have good organization skills, ability to identify priorities, multi-task and work well, even when under time-pressures
You are fluent in English and one of following languages: Spanish, French, Italian, German or Dutch
Additional information
The position is located in UPM Business Hub Wrocław, Poland.
The position holder will report to Team Leader, Technical Support Team.
Please apply via the link above and attach your CV in English latest till May 7th, 2026. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.
For support with submitting your application, please contact HR Service Center at [email protected] or tel. +48123999499.
If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link: https://www.upm.com/investors/governance/compliance/reportmisconduct/
UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services.
What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPM
If you wish to get more insight about who we are, check out this page!
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