Pool Host, Seasonal Part-Time
Job Description
WHAT YOU’LL DO
- Consistently offer professional, friendly, and engaging service. Welcome guests to the pool facility and ensure they have a safe and enjoyable experience. Ensure guests are aware of all services and activities available at the pool. Set up, inspect, and clean pool cabanas, daybeds, or other rental pool activations to ensure they are properly prepared for guest use. Escort guests to their reserved cabanas or daybeds, offering a warm welcome and a brief introduction to the amenities available.
- Responsible for selling unsold products by knowing the details and promoting the offerings to guests. Engage with guests throughout their pool experience, proactively promoting and upselling pool services such as cabana and daybed rentals, food and beverage offerings, and special events. Check in on cabana and daybed guests periodically to ensure their experience is enjoyable, offering assistance or service recommendations as needed.
- Oversee the cleanliness and the daily upkeep of the pool, pool area, game area, and cabanas and daybeds. Ensure an adequate supply of towels and water are available to guest.
- Follow departmental policies and procedures. Adhere to all safety and sanitation policies. Perform other duties as assigned to enhance the overall guest experience.
ADDITIONAL JOB DUTIES
- Embrace the philosophy of "Unreasonable Hospitality" by proactively seeking opportunities to create personalized, memorable moments for guests.
- Anticipate guest needs and go above and beyond expectations to provide unique, thoughtful surprises that enhance their stay.
- Engage with guests to understand their preferences and special occasions, using creativity and attentiveness to make their visit extraordinary.
- Collaborate with team members to implement small, unexpected gestures that leave a lasting impression, reinforcing the resort’s commitment to world-class hospitality.
- Promote guest satisfaction through his/her ability to develop and maintain a team environment, placing an emphasis on guest satisfaction, and delivering prompt and courteous service.
- Excellent communication and organizational skills.
- Strong interpersonal and problem-solving abilities.
- Highly responsible and reliable.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
WHAT YOU BRING
- Prior customer service experience, required.
PHYSICAL REQUIREMENTS
| Physical Activity | Frequency |
| Sitting | Rare |
| Walking | Frequent |
| Climbing Stairs | Occasional |
| Standing | Frequent |
| Crouching/Bending/Stooping | Constant |
| Reaching | Constant |
| Grasping | Frequent |
| Pushing/Pulling | Frequent |
| Near Vision | Constant |
| Far Vision | Constant |
| Hearing | Constant |
| Talking | Constant |
| Smell | Rare |
| Lifting / Carrying (#Lbs) | Frequent up to 50 pounds |
| Travel | Rare |
YOUR JOURNEY TO SUCCESS STARTS HERE
At The Waterfront Beach Resort, a Hilton Hotel, we believe in providing extraordinary and personalized service to our guests and an exceptional working environment for our people. We offer a gratifying career in hospitality as distinct as our reputation. Through experience, training and career development, our associates are inspired and encouraged to achieve their goals while creating unforgettable memories for our guests.
The Waterfront Beach Resort offers a great platform to begin or enhance your hospitality career. Discover new opportunities and hone your skills in an inviting workplace on the shores of the Pacific Ocean. We are always looking for passionate people who will embrace our promise in providing the finest hospitality to ensure our guests feel cared for and valued. We believe in helping our employees achieve the perfect work/life balance for optimal growth.
WHAT WE LOOK FOR
Individuals who are passionate about hotels and hospitality. Those people who strive to provide the best guest experience to each guest and will stop at nothing to do so. We look for individuals with innate traits such as charisma, personality, integrity, and camaraderie to be a part of a winning team.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
HOW WE’RE DIFFERENT
A "family-like" work environment with over 30 years of excellence in hospitality will allow you to reach the highest levels of professional development. "One Team, One Dream" is our motto, and we live by it every day. We are only good as the company we keep, and it shines through in everything we do.
BENEFITS
At The Waterfront Beach Resort, you can learn, grow, and succeed. Work steps from the ocean alongside dedicated and driven hospitality professionals - Become part of an award-winning team at The Waterfront Beach Resort.
- Benefit eligibility for Full-Time associates on the first of the month following 60-days of employment.
(Medical, Dental, Vision, Voluntary Life Insurance, Aflac supplemental insurance, and Pet Insurance)
- Access to Go Hilton team member travel program.
- 401(k) or Roth 401(k) Retirement Plan with up to 4% company match.
- Seven (7) Paid Holidays: New Year's Day, Easter Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day & Christmas Day.
- Vacation accrual of two (2) weeks for Full-Time associates & one (1) week for Part-Time associates after completion of one year of employment.
- Complimentary meals during working hours.
- Complimentary parking during working hours.
- Engage in Waterfront Recognition Programs.
(Service from the Heart cash rewards, department appreciation celebrations & be eligible to be nominated for Associate of the Quarter/Year)
One House, One Heart!