Job Description
Job Title: Loan Processor
ACA Status: Full-Time
Pay Class: Hourly
Exempt Status: Non-Exempt
Department: Finance
Location: Hot Springs, AR
Work Environment: In Office
Reports To: Finance Manager
Direct Reports: N/A
About Windows USA
Windows USA® is a leading manufacturer and provider of premium, energy-efficient vinyl windows. With decades of experience in home improvement, we pride ourselves on delivering exceptional quality and service to our customers, fostering a culture of innovation and customer satisfaction.
Job Summary
The Loan Processor is responsible for pre-screening credit reports, ensuring the accuracy and privacy of customer information, and coordinating with sales representatives to meet customer financing requirements. This role involves verifying and submitting customer applications to a variety of lenders to secure funding and reviewing loan files to ensure compliance with established standards and regulations.
Essential Job Functions
- Collaboration: Work directly with the Finance Manager to assist in achieving company-specific goals.
- Data Collection: Gather client data and evaluate credit reports to assess eligibility.
- Application Review: Review loan applications to ensure accuracy and completeness of customer information.
- Documentation Management: Organize paperwork accurately and in a timely manner.
- Cross-Department Communication: Collaborate effectively with other departments to achieve company objectives.
- Customer Service: Provide high-quality service while ensuring compliance with servicing agreements, government regulations, and company policies.
Qualifications
- Education: High School Diploma or equivalent. (Required)
- Experience:
- 1-2 years of banking or lending experience preferred.
- Expertise in banking or similar consumer financing products.
- Knowledge:
- Understanding of Salesforce. (Preferred)
- Proficiency in Microsoft Office Suite and familiarity with CRM systems.
- Skills:
- Strong numerical abilities and problem-solving skills in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Highly organized with the ability to multi-task and meet deadlines.
- Positive attitude and enthusiasm with a passion for helping people.
- Certifications: N/A
Working Conditions
- Work Environment: In-person role in our Royal, AR office.
- Physical Requirements: No specific physical demands.
- Work Schedule:
- 8-hour shifts, Monday to Friday, with a daily shift from 2 PM to 11 PM.
- Overtime may be required as needed.
Compensation & Benefits
- Pay: $17.00 - $25.00 per hour, depending on experience, seniority and location.
- Benefits:
- 401(k) matching
- Health Insurance (Medical, Dental, Vision)
- Life Insurance
- Paid Time Off (Vacation, Personal, and Sick Leave)
Equal Employment Opportunity (EEO) Statement
"Windows USA is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status."
ADA Accommodations
"We are committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application process, please contact HR at 501-299-5546 or [email protected]."
At-Will Employment Statement
"Employment with Windows USA is at-will, meaning either the employee or Windows USA can terminate the employment relationship at any time, with or without notice or cause, as permitted by law."
Background Check Disclosure
“As part of our hiring process, Windows USA conducts a thorough background check and may require a drug screening.”
Disclaimers
"This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice."