Senior System Analyst (OpenText Appworks / Process Automation)

About UOB 
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team, and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues, or our customers. 
 

About The Department 
UOB Innovation Hub 2 (InnoHub2) is a UOB-wholly owned subsidiary and a Centre of Excellence based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. Started in 2021 with technology application design, development and support, InnoHub2 is expanding beyond technology services to deliver other business services to support the Bank’s growth ambition. We are looking for talented and motivated individuals to be part of the pioneer team, spearheading the development and delivery of new services. 
 
As part of the InnoHub2 team, you will have the opportunity to work on Group initiatives and gain regional business exposure. We are dynamic, passionate, and purposeful about delivering trusted financial solutions that enable business growth. An exciting career progression with varied opportunities awaits you at IH2. Come grow your career with us. 

Job Responsibilities: 

You will work with the Shared Platform team and be responsible for understanding their business requirements and translating them to functional specifications and technical design specifications.

The Key objective is to ensure good quality and smooth delivery of system enhancements that are fully in compliance with mandated framework and guidelines. You will be expected to partner closely with the Enterprise leads to plan and manage transitioned deliverables. 

• Collaborate with enterprise and solution/application architects to deliver application solutions that comply with guiding principles and enterprise standards 

• Drive proof of concepts to progress technical ideas to working solutions 

• Plan project efforts to upgrade, enhance and maintain systems at supported release levels 

• Analyze and develop high quality functional specifications from the business requirements. Understand the various dependencies on other projects and impact of related pieces 

• Work with different stakeholders from business, operations, development and testing team for timely delivery of deliverables 

• Be responsible for the overall system analysis activities; ensures high quality deliverables and meeting project schedules 

• Address and resolve functional issues 

• Ensure functional knowledge is propagated downward to the technical teams so that quality testing is conducted and followed through 

• Support during testing phase of delivery to ensure the functional requirement is delivered 

• Engage system vendors as needed to ensure business requirements/functionalities 

• are clear for delivery throughout the end-to-end project implementation phases 

Job Requirements 

• [Mandatory] Proficient in OpenText Appworks development skill from present or past projects 

• Proficient in MS SQL Server database query skills, and Java 

• Proficient in OpenText Directory Service (OTDS) will be an added advantage 

• Bachelor’s degree/University degree in Computer Science, Engineering, or equivalent experience 

• Min. 6 years of experience in business process and/or technology implementations 

• Familiarity with Banking processes, process modelling and UI design will be an added advantage 

• Familiarity with AML (Anti Money Laundering) processes will be an added advantage 

• Understanding of SDM (software development lifecycle process) 

• Experience of gathering functional and non-functional requirements and incorporating in design 

• Demonstrated experience of working from offshore, where the larger technical and business teams are located at onshore 

What Will Help You Succeed In This Role 

• Adopt an uncompromising attitude when it comes to quality and help raise bar of products and team members 

• Be a team player who communicates effectively and professionally with both internal and external customers 

• Identify ideas to improve system performance and impact availability 

• Make good technical decisions that provide solutions to business challenges 

• Embrace tackling and resolving complex technical design issues 

• Possess strong problem solving and decision-making skills while exercising good judgment 

• Leverage analytical and problem-solving skills to translate functional specifications into technological solutions 

• Multi-task and change from one task to another without loss of efficiency or composure 

• Be able to work under pressure and manage deadlines or unexpected changes in expectations or requirements 

• Ability to relate technical information to non-technically inclined individuals 

• Ability to understand the big picture – can step back and understand the context of problems before applying analytical skills to address the issues 

• Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner