Customer Care Representative
Job Description
At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby.
Join Our Team as a Customer Care Representative (Dubai, UAE)
At our organization, every sample, every interaction, and every client truly matter. We’re committed to delivering excellence in healthcare and we’re looking for someone who shares that same drive and purpose.
As a Customer Care Representative, you’ll be the vital link connecting clinics, patients, and our laboratory teams. Your role ensures samples are handled with precision, clients receive exceptional support, and operations run smoothly from end to end.
What You’ll Be Part Of
You’ll join a team that values quality, integrity, innovation, and collaboration. Every day, your work will directly contribute to patient care and meaningful clinical outcomes.
Your Impact
Serve as the bridge between clinics and our laboratory
Ensure biological samples reach the lab safely and on time
Support clients with empathy, accuracy, and professionalism
Uphold the highest standards of compliance and safety
Strengthen operational excellence through accurate Salesforce and Navision use
What You’ll Do
Deliver exceptional customer care and service coordination
Manage daily sample reception and cold‑chain logistics
Use Salesforce to track cases and client interactions
Register patient and sample data in Navision with precision
Maintain documentation, traceability, and SOP compliance
Collaborate with Sales, Logistics, and Laboratory teams to exceed client expectations
What You Bring
A passion for service and operational excellence
A bachelor’s degree, preferably in a healthcare‑related field
At least 2 years of experience in customer service, logistics, or laboratory workflows
Experience with Salesforce and/or Navision
Strong attention to detail and data accuracy
Ability to thrive in a regulated, fast‑paced environment
Excellent communication, empathy, and patient care skills
Ability to speak Arabic (preferred/advantageous) to support regional patients
Benefits
Competitive salary package
Health insurance coverage
Annual leave Ticket
Professional development & training opportunities
We look forward to receiving your application!
Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalised genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of a fertility treatment.
We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.