CX Learning & Development Senior Analyst (Ai Solutions)

As a Senior Specialist within the Central L&D team, you will act as a strategic integrator between technology and operations. In this role, you will not work in a silo; instead, you will collaborate closely with the Quality Assurance (QA) team to enhance existing AI projects. Your mission is to ensure that technological innovation has a clear execution path toward learning and performance improvement. We are looking for an "AI-First" mindset—someone who can navigate the intersection of quality data and pedagogical solutions, ensuring that every technical advancement directly addresses operational gaps in an agile and measurable way.