Guest Service Representative (Part-Time)

We are seeking an experienced and motivated PT Guest Services Representative to join our team. This position will be responsible for delivering a world-class guest experience by ensuring the welfare and safety of all guests and events at Mortgage Matchup Center. Providing outstanding Customer Service is a main component of this role. These individuals will serve as information specialists responding professionally and patiently to guests’ comments, questions, and requests as well as greet, welcome, and thank guests as they arrive and exit each event. Your Role on the Team   Deliver upon the organization’s Values and Principles.  Smile and provide a warm welcome/thank you and facilitate all guest-related matters in a professional and courteous manner through creative problem-solving  Consistently provide a personal, venue experience that exceeds guests’ expectations using good judgment and common sense without compromising safety and security  Serves as an information specialist and be knowledgeable about the arena and each event to appropriately respond to guest questions   Inspect assigned work area prior to and during event, recognize potential hazards and observe appropriate precautions with guests including response and assistance in medical and emergency situations  Verify credentials and scan tickets allowing access or redirecting guests to the proper locations  Notify supervisor and/or security of all facility issues and housekeeping needs  Enforce policies during an event to assure the safety and security of all guests  Operate and monitor escalators and elevators to ensure the safety of guests  Write clear and concise incident reports  Monitor, patrol and respond to alarms/emergency situations inside/outside the Arena  Operate radio equipment, tablets and handheld ticketing and communication devices  Ability to be flexible with various post/work location based on business needs  Your Skills and Experience Retain an extensive knowledge of the organization and Arena (or other facilities as needed), event operations, seating sections, key venue personnel identity, policies, and emergency activity procedures  Ability to project a friendly, approachable, and professional attitude and present a neat, well-groomed appearance always  Ability to effectively communicate with and listen to diverse populations, including strong verbal communication and written skills  Ability to clearly, effectively, and professionally interact with staff, supervisors, and the public. Will collaborate effectively with others to produce results.  Ability to read and scan tickets and ensure authenticity  Ability to react appropriately in emergencies and high stress situations  Maintain order and ensure adherence to all safety and security policies  Must have a basic knowledge of technology, including operating and troubleshooting radios, tablets, and handheld ticketing devices  Ability to utilize service recovery methods confidently and independently  Ability to react appropriately in emergencies and high stress situations  Maintain order and ensure adherence to all safety and security policies