Dental Administrator - Country Club Dental Centre
Job Description
Get to Know Us:
Country Club Dental Centre has been serving Nanaimo and the surrounding communities for many years. Our practice offers a complete range of dental services, including general, restorative and children dentistry, Botox therapy, Invisalign, cosmetic treatments, and much more.
At Country Club Dental Centre, we are committed to staying at the cutting edge of dental technology, while effectively providing quality care. Our team of dentists are highly regarded in their field and provide unparalleled dental care in a safe and soothing environment.
We pride ourselves on providing quality dental care and 5 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.
Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.
Our modern dental office is located conveniently within Country Club Centre in Nanaimo among amenities and shopping.
Schedule: 4-5 days a week (8:45 AM - 5:00 PM)
What Sets Us Apart:
- Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms
- Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
- Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
- Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth
The wage for this Dental Administrator position is $25-$31/hour depending on skills, experience, and location.
Your Role:
- Welcome and assist patients upon arrival, creating a warm and positive first impression
- Optimize the daily appointment schedule to ensure full utilization with minimal gaps
- Effectively manage the recall system and maintain accurate, up-to-date patient records
- Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
- Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
- Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
- Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner
About You:
- Minimum 1 year of Dental Administration experience is required
- Experience with dental software programs is required
- Clinical background is considered an asset
Application Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.