Software Engineer

Ford Customer Service Analytics (FCSA) is GDIA’s organization for creating analytically inspired products and services at the intersection of the commercial, customer service and connected vehicle domains. Leveraging multi-disciplinary product teams, agile processes and methodologies, technologies in the data and AI/ML, FCSA delivers capabilities that will lead to improved quality, design, marketing, and development of our current and future products. FCSA’s delivery of Mobility Analytics and Machine Learning capabilities for the company is a key enabler for innovation and value across the enterprise and tied to top business priorities.