Member Services

The Member Service Staff is responsible for welcoming members and guests into the facility, for answering and transferring calls, inputting information into the computer, and for communicating policy and program information to visitors at the desk.  In addition, every position in the YMCA of Greater Montgomery is responsible for upholding the Christian principles that are central to our mission by modeling behaviors that exemplify the four pillars of character - caring, honesty, respect and responsibility.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1.     Greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors

2.     Handle and solve member concerns

3.     Answer the telephone in a prompt, courteous manner – three ring rule applies

4.     No one left “on hold” for more than 30 seconds without personal contact

5.     Provide all needed information on phone messages taken and give correct information to callers

6.     Member sign-up and program registration all done correctly and in a timely manner

7.     Enter receipt information correctly for membership and programs

8.     Be accountable for all money collected during your shift.  Money and receipt total should match

9.     Perform routine filing and copying as needed

10.  Perform facility access control duties by scanning member’s cards and entering visitors in the computer program.

11.   Maintain clean and professional appearance for self and facility.  Wear staff shirt.  Wear nametag.  (shorts and skirts of moderate length, no blue jeans)

12.  Understand and be able to apply emergency procedures

13.  Open and/or secure building at the close of business as necessary.

 

This job has no supervisory responsibilities.

 

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must be at least 18 years old.  Must be multi-task oriented.  Basic use and knowledge of computers. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

 

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Certain bilingual staff may be need to serve as a liaison with population segments.

 

Ability to calculate figures and amounts such as discounts, interest, and percentages.  Ability to apply concepts of basic algebra.

 

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

 

Current CPR/AED certification or must certify within 30 days of employment

Must complete YMCA Safety Trainings within 14 days of employment

 

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.  The employee frequently is required to stand, walk, and sit.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus.

 

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The noise level in the work environment is usually moderate.