Rack Clerk-Eldorado
Job Description
Responsible for assisting guests with all aspects of room requests and general information, and running all required reports.
Coordinate room distribution and balance of room types
Ensure room activity is appropriately and accurately compiled
Track and correct room discrepancies between Housekeeping and the Front Desk
Ensure rooms are assigned according to set policies and procedures
Review daily arrival list, assign rooms and suites close together (when possible) for groups and multiple reservations
Review three (3) day arrival list and complete room blocking for future arrivals
Enter room assignments and changes into the computer as they occur
Complete and distribute appropriate forms for each transaction implemented
Create computer reports noting room activity and availability as specified in the Front Desk manual
Cancel all non-guaranteed reservations at specified times
Answer office phone lines and direct calls appropriately, or handle situation if capable and authorized
Fulfill pre-registration duties as needed and when time permits
Review credit limit report for both cash and credit cards and call for additional authorization for referrals and denials and advise Shift Supervisor of any problems
Check out and update express checkouts
Perform front desk clerk duties when needed and required
Advise Housekeeping and Engineering of room repairs or problems
Run reports as needed
Verify out of order/off the market rooms daily
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned
- Ability to perform basic math
- Ability to understand and comply with all Company and departmental rules, regulations, policies and procedures
- Ability to establish and maintain effective working relationships with staff and Guests
- Good working knowledge of computer software to include MS Word, Excel
- General Office Experience Preferred
- High School diploma or equivalent
ADDITIONAL REQUIREMENTS
Work may be performed in an area, which may be unusually noisy and crowded
Mobility to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high
Normal sense of smell, touch, sound and vision range
Eye/hand coordination and manual dexterity
Work area is subject to variable temperatures
May be subject to smoking environment and moderate noise
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.