Job Description
At CNA Hardy, great people don’t just join us - they grow with us, lead with purpose, and help shape the future of our business and the industry.
We exist to help businesses navigate an unpredictable world and we do that through the expertise, integrity and commitment of our people. Every role contributes to protecting businesses, livelihoods and communities, giving our people the opportunity to make a meaningful and visible impact.
The Role
We are currently hiring for a Business Relationship Consultant in our London office to act as a key link between business stakeholders and Technology & Operations, ensuring business needs are clearly understood, prioritised, and effectively delivered through change initiatives and project activity.
What You’ll Be Doing:
Stakeholder engagement: Build and manage strong relationships across the business, acting as a trusted point of contact for Technology & Operations collaboration.
Demand management: Capture, assess and prioritise business requests, ensuring each initiative is clearly defined, justified, and aligned to business needs.
Delivery coordination: Work closely with development teams and project stakeholders to ensure work is delivered effectively and in line with agreed priorities.
Change and project support: Support the end-to-end lifecycle from business case development through to project delivery and adoption across the business.
Risk and relationship management: Identify risks and issues early, manage escalations, and influence stakeholders to achieve positive outcomes across multiple regions.
What We’re Looking For:
Extensive industry experience: Significant experience in Business Analysis or similar roles within Technology or Operations environments.
Insurance market knowledge: Strong understanding of underwriting processes and commercial or specialty insurance environments.
Stakeholder management expertise: Proven ability to influence, negotiate and engage stakeholders at all levels across global teams.
Delivery and change capability: Experience working across project and change lifecycles, with a track record of supporting successful delivery outcomes.
Analytical and communication skills: Strong analytical mindset with excellent written and verbal communication, combined with the ability to manage multiple priorities.
Why Join CNA Hardy?
Our workplace is dynamic, challenging and ever evolving, here your voice matters and you can make a difference. We celebrate individuality and inclusivity, ensuring everyone feels valued, respected, and supported to share ideas and perspectives.
Our employees and their families are important to us. That’s why we offer flexible hybrid working and a competitive compensation and benefits package. We also invest in your growth through learning, mentoring, and clear development pathways, recognising and rewarding performance and the behaviours that drive success. We recognise that the development of skills and experiences is crucial for our people to achieve their aspirations and reach their full potential.
The Company
CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.