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Job Description
We are seeking a Logistics Team Leader to join our Saint John operations. This role is ideal for a motivated and hands-on leader who is passionate about logistics excellence, customer service, and developing high-performing teams. The successful candidate will oversee day-to-day Third-Party Logistics operations, execute resource plans, and drive continuous improvement initiatives to support the growth and effectiveness of the 3PL Department.
Operational Leadership
- Oversee and execute daily logistics operations to ensure service commitments, customer deadlines, and delivery requirements are consistently met
- Ensure booking processes are followed, including carrier sourcing, rate negotiation, customer quoting, shipment tracking and tracing, and client updates
- Provide daily planning and workload prioritization for the logistics team
- Monitor workflow and address operational issues proactively in a data driven environment using transportation/logistics systems, reports, and basic data analysis (e.g., trends, volumes, service performance)
Customer & Stakeholder Management
- Act as a key point of contact for customers, providing timely and professional responses to inquiries
- Build and maintain strong relationships with customers, carriers, customs brokers, and internal stakeholders
- Support complex shipments, including tariff classifications and reshipments, as required
- Communicate effectively with senior management and cross-functional departments
People Leadership & Development
- Lead, coach, and support team members to drive engagement, accountability, and performance
- Onboard new clients and new team members
Business Growth & Continuous Improvement
- Contribute to the growth of the brokerage department’s customer base, revenue, and profitability
- Identify and participate in process improvement initiatives to enhance efficiency, quality, and customer satisfaction
- Minimum 5 years of experience in logistics, transportation, dispatch, and/or people leadership
- Completion of an Undergraduate degree in business administration or a related field
- Logistics or Transportation certification (e.g., CITT, CIFFA) preferred
- Strong data literacy and systems aptitude, with the ability to interpret operational reports, KPIs, and dashboards to support day to day decision making and performance management
- Strong communication and negotiation skills, both written and verbal
- Highly organized and detail-oriented with excellent follow-up skills
- Proven problem-solving ability and sound judgment in a fast-paced environment
- Ability to manage multiple priorities and lead through change
Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.