Senior Associate - Forwarding Operations - Global Service Centre
Job Description
About DP World
DP WORLD is a global provider of end-to-end supply chain solutions. With a dedicated, diverse, and professional workforce comprising more than 106,500 employees from 158 nationalities across 73 countries and six continents, DP World stands at the forefront of driving trade to new heights.
Our diverse businesses comprise of Ports and Terminals, Marine Services, Logistics, and Technology. By merging our global infrastructure with local expertise, we are forging a seamless and efficient end-to-end supply chain system that is not only robust but also poised for the future.
About DP World Global Service Centre
DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.
Role Purpose:
The purpose of this role is to support OPSX strategic accounts by managing account enablement, operational reporting, data operations, EDI coordination, and customer visibility services. The role requires strong freight forwarding operations knowledge, analytical capabilities, and attention to detail to ensure accurate reporting, smooth operational coordination, and high-quality customer support within defined timelines.
Designation: Senior Associate - Forwarding Operations - Global Service Centre
Base Location: Navi Mumbai
Reporting to: Manager
Key Role Responsibilities:
- The OAM Desk team handles account enablement, reporting, data operations, EDI coordination, and customer visibility services for OPSX Europe strategic accounts.
- Freight forwarding operations background (ocean / air)
- Strong analytical and reporting skills (Excel, data handling)
- Good written English for customer-facing reporting
- Experience with operational systems (CargoWise / CR3 familiarity a plus)
- Attention to detail and ability to work independently to deadlines
Skills & Competencies:
Freight forwarding operations knowledge (Ocean/Air)
Strong analytical and reporting skills
Advanced Excel and data handling capabilities
Good written and verbal communication skills
Customer-focused approach
Knowledge of Cargo Wise / CR3 systems preferred
Education & Qualifications:
Bachelor’s degree in business, Finance, Accounting, Data Management, or a related field.
Should have 2-4 years of Experience
Should preferably be from Freight Forwarding / Supply Chain Logistics background.
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.