Job Description
We're looking for a technically minded IT Operations Administrator who brings the best of both worlds — solid hands-on knowledge of hardware and software, combined with sharp organisational and administrative skills. If you're someone who enjoys keeping systems running smoothly, hunting down the best deal on tech equipment, and making sure nothing falls through the cracks, this role is for you.
Duties and Responsibilities:
Act as the first point of contact for helpdesk tickets, triaging and resolving issues where possible before escalation
Assign and manage tickets efficiently via the ticketing system (Freshdesk)
Maintain and update Excel reports and manage helpdesk reporting
Maintain accurate hardware and software inventory, including licensing and lifecycle tracking
Source, compare, and procure tech equipment — researching supplier options, comparing specifications and pricing, and identifying cost-effective alternatives
Contact and negotiate with vendors on hardware and software orders, replacements, and support contracts
Evaluate and benchmark supplier quotes, identifying opportunities to reduce costs without compromising on quality
Build and maintain relationships with key vendors and stay up to date on new products and pricing in the market
Promptly address and resolve customer inquiries and issues with professionalism and courtesy
Why work for us?
Work for a UK-based company without leaving home — real international experience on your CV
Deal directly with UK clients, building skills and exposure that set you apart in the local market
Room to grow — we're a company on the move and we invest in the people who grow with us
40 days paid leave — one of the most generous packages you'll find anywhere
100% remote, working UK hours (08:30 – 17:00), no commute, no office politics — just great work from wherever you are!