Digital Customer Relationship Manager

The Customer Relationship Manager (CRM) for the Digital Customer Success team is a technology-forward, data-driven role responsible for driving retention, adoption, and value realization across a large, pooled book of business. Operating within symplr's Digital Customer Success program, the CRM leverages the customer success management tool to monitor customer health signals, prioritize outreach, and execute proactive engagement.   The CRM uses a risk-based...