Senior Specialist DL Customer Support

Under the direction of department leadership, responsible for providing exceptional inbound and outbound customer service for customers of Diagnostic Laboratories. Acts as a liaison between customers and internal departments to drive customer satisfaction and retention and resolve customer issues as appropriate. Coordinates and provides support for test menu additions and updates. Uses effective interpersonal, communication, and leadership skills to drive department productivity, and coordinate team training. As departmental subject matter expert on relevant systems and processes, has a high level of quality and technical knowledge that allows for completing work in a highly independent and efficient manner.