Job Description
Hungry for a challenge?
That’s good, because at Just Eat Takeaway.com (JET) we have abundant opportunity or as we say, everything is on the table. We are a leading global online food delivery marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe.
Our mission? To empower every food moment around the world, whether it’s through customer service, coding or couriers.
All about the role
Be the focal point for our B2B clients
Manage the onboarding/training of new clients
Ongoing user management
Identify opportunities for growth and drive for execution
Proactively manage client retention, mitigate churn risks, and drive upsell opportunities
Act as a trusted advisor for any issue/matter
Build strong customer relationships
Always strive to provide exceptional customer experience
Manage customer expectation and lead them to customer satisfaction
Can you deliver...
1-2 years of experience in customer service / success roles
Previous experience with account management, customer growth, and retention processes
A strong commercial mindset with a sales and retention-oriented approach
High level of responsibility, organizational & performance abilities
A fast learner with the ability to work independently
Customer support and satisfaction orientation
A team player with excellent communication skills and the ability to collaborate with other departments
At JET, this is on the menu:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.
What else is cooking?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.
Are you ready to take your seat? Apply now!