Customer Care/Call Center/Customer Service/CSR

As a Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts.

Your responsibilities will include, but are not limited to the following:

• Ability to navigate through multiple computer applications with speed and accuracy.

• Ability to work with customers to resolve inquiries.

• Provide troubleshooting assistance to customers

• Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.

• Maintain a high level of world class customer service/professionalism to a wide range of customers.

• Recommend products that best suit the customer.

• Ability to read and interpret documents.

Qualifications

• Successful candidate for this position will have:

• 6 months’ experience in providing customer service either via phone or in person

• Ability to type (WPM vary based on Client Requirements)

• Maintain a positive environment, working with co-workers and customers within a diverse culture.

• Excellent telephone manner and listening skills.

• The ability to relate to customers in a professional and courteous manner.

• The ability to work in a team environment.

• The ability to work under pressure.

• The ability to sit for long periods of time.

• Excellent attention to detail and multi-tasking ability.

• Self-motivation to work under his/her own initiative.

• Must pass drug test and state, federal and criminal background check

• Must be very reliable and be able to work OT if needed.

Must be able to pass a background and drug screen