Job Summary

Answers customer/care team phone calls to assist with the nutritional care of patients by initially screening patients for nutritional risk, coordinating menu selection, educating patients that are on less complex diets and maintains pertinent patient information in appropriate software program to ensure the patient's nutritional needs are met.

Essential Functions

Assists with meal selection utilizing appropriate menu program while stressing appropriate restrictions and good nutrition.
Screens patients regarding nutrition risk, obtains diet history, allergies, food preferences.
Accurately maintains pertinent patient information.
Communicates with patient/family members, confers with the dietitian regarding special patient needs, nutrition risk, etc...
Assembles appropriate tray tickets based on diet orders.
Performs clerical duties, which may include answering phone calls, taking messages, typing, faxing and filing.
Answers phone calls for patient meal choices and provide product and service information

Qualifications

Required

High School Diploma or Equivalent

2 years of relevant experience customer-facing service on phone or face to face; customer service and/or managed health care, elevated diet and nutrition software knowledge, time management, organizational and risk mitigation skills

Preferred

High volume call center and Electronic Medical Record experience

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Rehab & Nursing Kentridge - 4118 Kalamazoo Ave SE - Grand Rapids

Department Name

Nutrition - Kentridge RNC

Employment Type

Part time

Shift

Day (United States of America)

Weekly Scheduled Hours

Hours of Work

6:30 a.m. to 2:30 p.m. and 4 p.m. to 7:30 p.m.

Days Worked

Variable days

Weekend Frequency

Every other weekend

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

Clinical Nutrition Service Technician

Job Description