Job purpose

To manage, develop and optimize the processes of all shipments required for customs clearance in RUHGTW.
Management of the facility department, ensure adherence to all relevant quality standards. Ensure customs operational activities reach business (transit times), service & cost objective levels. Ensure legal compliance with customs regulations and review KPI on weekly basis, securing that appropriate corrective action is initiated.
Work closely with senior management team of DHL Express and ensuring development both self and within the department. Actively lead, motivate, and engage people.
Always ensure execution in the best interests of DHL customers and operational departments with DHL Express Network Ops and Effectively manage 3rd party provider staff and compliance as necessary.
Execute effectively changes to legal compliance and keep strong relationships with authorities.
Develop strong relationships with the customs authorities with a view to improve clearance capabilities and efficiencies.

Key tasks & accountabilities

Communicate and forward strategic and essential information to all customs employees.
Adapt and develop the business within the frame of the ongoing changes in the rules and regulations of Saudi Customs and GCC
Create a positive workplace – a First Choice for employees. A workplace where employees feel that good performance is valuated. Where you get encouraged and a chance to develop.
Keep track of KPIs and productivity and use this information to develop business regarding improve service quality and productivity.

Overall goals/Typical measures:

Customs Clearance Manager

Job Description