Job Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System which makes everything possible.
The Customer Success Manager is responsible for supporting the customer success operating model for Integrated Solutions customers, helping ensure supply readiness, proactive issue resolution, and clear performance visibility from onboarding through handoff to account management. This role partners closely with customers and cross-functional Cytiva teams to track commitments, coordinate actions, monitor account health, and support successful customer outcomes during critical production windows. The role also contributes to process improvement by helping standardize tools, templates, and reporting while surfacing trends, risks, and customer feedback to strengthen execution and customer experience.
This position reports to the Director of Product Management & Engineering and is part of the Integrated Solutions team. The role will be in Poland and will be an on-site role.
What you will do:
- Manage the day-to-day customer success activities for assigned Integrated Solutions customers, including regular check-ins, coordination of support, follow-up on open actions, and alignment on priorities.
- Partner with Sales, Account Management, Services, Order Management, Operations, and Product teams to help drive supply and order readiness and maintain progress against customer commitments.
- Track milestones, actions, risks, and issues across customer accounts, ensuring timely follow-through and escalating concerns when needed. Support account reviews, health monitoring, performance tracking, and feedback loops to help identify risks early and improve customer experience.
- Serve as a key point of contact for assigned customers and local Cytiva teams to address inquiries, coordinate support, and maintain clear communication. Prepare clear and concise customer status updates, including open issues, risks, actions, and decisions needed, and maintain accurate program documentation.
- Contribute to continuous improvement of the customer success model by supporting standardization of workflows, tools, templates, milestone tracking, escalation processes, and reporting
· Bachelor’s degree in a relevant field such as life sciences, biopharmaceuticals, biomanufacturing, project management, business, or sales.
· Multiple years of experience in customer success, account management, operations, project/program management, or related roles, preferably in the biopharmaceutical, biomanufacturing, or life sciences industry.
· Experience coordinating actions, maintaining trackers, and supporting operating cadences, account reviews, or customer performance discussions.
· Experience working across cross-functional teams to support issue resolution, customer commitments, and execution in a matrixed environment.
· Experience using CRM platforms such as Salesforce and other relevant business tools to manage customer information, actions, and reporting.
· Experience supporting customer health monitoring, performance tracking, and structured feedback collection to improve outcomes.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
· Requires occasional overnight travel of up to 25% and will include international travel.
It would be a plus if you also possess previous experience in:
· The biopharmaceutical and biomanufacturing market, including knowledge of industry trends, challenges, and regulatory requirements
· Managing complex customer/stakeholder relationships, driving customer satisfaction, and delivering outcomes through influence in a matrixed organization
· Designing and improving customer success processes/programs (cadences, playbooks, escalation models, reporting) in partnership with cross-functional stakeholders
· CRM (customer relationship management) software (e.g., Salesforce) and other relevant tools
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.