Head of Operations Excellence

Responsibilities

• Lead and drive the Operations Excellence (OE) strategy across the country, ensuring alignment with regional and global objectives while supporting overall business growth.
• Champion a culture of continuous improvement across all sites, leveraging Lean, Six Sigma, and best-in-class methodologies.
• Identify, prioritize, and implement process optimization initiatives to improve efficiency, productivity, service quality, and cost performance.
• Partner with Operations, Solution Design, IT, and Commercial teams to deliver end-to-end supply chain improvements and scalable solutions
• Contribute to customer solutions, tenders, and business development by integrating OE capabilities into value propositions and driving competitive advantage.
• Represent the OE agenda at senior management level, ensuring accountability across key pillars including Safety, Quality & Regulatory Assurance, Operational Management Systems, and the setup of the Labor Management tool, with full ownership transitioned to Operations.
• Establish governance frameworks, performance metrics, and reporting mechanisms to track OE initiatives, including benefits realization and ROI.
• Lead OE projects end-to-end, from opportunity identification through execution and sustainability of results.
• Build and develop OE capabilities across the organization through training, coaching, and mentoring programs.
• Foster strong customer relationships by leveraging data, insights, and management reporting to drive continuous improvement and proactively mitigate risks.
• Ensure full alignment with safety, quality, and compliance standards across all operations.

Requirements

• Strong experience in Operations Excellence / Continuous Improvement within logistics or supply chain
• Proven track record of driving results through effective team management and managing cross-functional stakeholders.
• Solid experience in operations, systems and digitalization, with the ability to drive the digital agenda across the country.
• Excellent analytical abilities coupled with commercial acumen. 
• Experience leading transformation initiatives and driving measurable operational improvements
• Strong stakeholder management and ability to influence senior leadership
• Analytical mindset with ability to translate data into actionable insights
• Experience working in complex, multi-site or regional environments
• Strong leadership and team development capabilities
• Excellent communication and problem-solving skills