Director-FPA Operations

Responsible for direction, oversite and operational activities of the Ambulatory practices and programs under the Icahn School of Medicine.

• Provides administrative direction and coordination in the formulation, interpretation and administration of current and long range Ambulatory policies, procedures and programs. 

• Under the direction of the Senior Director of Ambulatory and the AVP of Ambulatory Operations and in coordination with the Ambulatory Operations Directors, leads, directs and oversees the daily operation of Ambulatory practices, including reviewing workflows, reviewing staffing and ensuring staffing competencies are appropriate.

• Creates, implements and monitors consistent KPI’s tracking, reporting and disseminating information while providing guidance on and identifying areas for improvement.

• Manages work assignments, identifies, and supports resolution to issues working to resolve ongoing issues.

• Establishes goals and objectives for the Ambulatory practices that are consistent with Mount Sinai Health System or School of Medicines policies and federal, state and local regulations. This may include defining the scope of specific initiatives and projects, and analyzing requirements to execute those projects successfully. 

• Defines and documents procedures, identifies process and workflow changes for continuous improvement and implements best practices for greater efficiency. Provides process improvement assistance when needed, and evaluates and develops logical workflows where applicable and works to standardize as appropriate across MSH ambulatory practices. 

• Collaborates with department and practice leadership and/ or Chairman/Vice Chair/Operations Directors to develop short term and long range plans. Also serves as point-of-contact for interdepartmental communications, where applicable, in order to maintain standards, implement improvements, define and measure progress and meet business objectives. 

• Will support Sr. Director for Ambulatory to define, create and implement a Practice Manager and Administrative Director on-boarding and mentorship program for the Ambulatory practices maintaining and updating as needed. May design in house training materials and train employees when necessary. 

• Provides oversight and guidance to Ambulatory staff including practice managers, administrative assistants, front desk, scheduling staff, and other non-clinical employees to ensure compliance with established practices, to implement new policies and to keep employees aware of changes and current standards. 

• Drive operational improvements through Epic optimization efforts, including upgrade readiness, workflow redesign, and implementation of new functionality to support ambulatory practice performance and patient care delivery.

• Assures compliance with regulatory, insurance and ethical standards regarding safety of patients, employees and property. Identifies contingency plans for potential risks. 

• May be responsible for developing annual training schedules, and creating multi-disciplinary training curriculum throughout the Medical Center, if applicable, and is also responsible for maintaining records pertaining to those training sessions.

• May be responsible for creating, reviewing and/or updating policies and procedures pertaining to department specific goals and objectives including downtime procedures and emergency management protocols. 

• May support practices and program in planning and reviewing budget needs by analyzing short and long-term program plans.  

• Assures EMR and financial systems are in place to properly run the departments. Updating and socializing all available opportunities for staff training and education.  Ensures compliance with MSHS initiatives, policies and procedures. 

• May implement quality assurance programs and oversees monitoring activities to meet standards and regulations of accrediting agencies such as Joint Commission on the Accreditation of Healthcare Organizations (JCAHO), and New York State and City Department of Health. 

• Collaborate with department leadership and teams to establish KPI goals, monitor performance metrics, and support accountability and continuous improvement initiatives.

• May chair or participate on assigned committees.

• Performs other related duties.

• Bachelors Degree required, Masters degree preferred
• 5-7 years minimum of experience in health care operations or administration; managing resources and leading successful teams

Non-Bargaining Unit, 089 - FPA Operations - ISM, Icahn School of Medicine

Strength through Unity and Inclusion

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About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

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The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.