Support Specialist II - Technology

Please read attached job description for more detailed information.

Technology Department
Support Specialist II
7:30 a.m. - 4:00 p.m.
Standard Employee Group
12 Month Position (year-round)

EDUCATION and/or EXPERIENCE:
A high school diploma or general education degree (GED) is required.                                                                                                                                                                                                                                                                                                                                                                 Associates Degree in computer science or related field preferred.                                                                                                                                                                                                                                                                                                                                                                           3 - 5 years experience in computer technology field or related job experience preferred.

ESSENTIAL DUTIES and RESPONSIBILITIES:   
Essential Duties must be performed on site. Other duties or tasks may be assigned.

• Provides excellent customer service according to CompTIA A+ standards to administrators, teachers, staff, students and others.
• Completes assigned work orders within determined timelines as directed by the supervisor.
• Provides direct assistance to students, staff, and others including but not limited to troubleshooting computer hardware problems and training on the proper use of devices and systems.
• Works directly with students, staff, and families in the Technology Support Center at school sites.
• Assists in inventory, configuration and maintenance of hardware and software as directed.
• Ensures that equipment is inventoried and secure consistent with district standards and procedures.
• Transports equipment to all district facilities as assigned.
• Maintains documentation of work consistent with district standards and procedures.
• Perform tasks related to specific roles as assigned, including but not limited to: Wireless Networking, Workstation Imaging, Server Maintenance, Disaster Recovery / Data Backup, Technology Support Center Coordinator, Telephone, Security Camera, Low Voltage, Display Systems etc�as directed.
• Maintain system and password security in compliance with District cyber security requirements including two step authentication when required.
• Comply with all District policy and legal requirements for data privacy and security including HIPAA and FERPA.
• A mobile phone stipend will be provided and requires the employee to acquire and maintain a mobile phone capable of: making and receiving phone calls and text messages, connecting to WiFi networks, installing Google applications including hangouts, calendar, docs, sheets, email.  User is required to use phone for 2-Step authentication for District accounts.

This position is open until flled, please APPLY AS SOON AS POSSIBLE.

Questions? Contact Tammy at [email protected] or at 712-396-2357.


It is the policy of the Council Bluffs Community School District not to illegally discriminate on the basis of race, color, national origin, sex, disability, religion, creed, age, genetic information, ancestry, geographic location, citizenship, political party preference or belief, familial status (for employment), marital status (for programs), sexual orientation, gender identity and socioeconomic status (for programs) or any other protected trait or characteristic in its educational programs and its employment practices. There is a grievance procedure for processing complaints of discrimination. If you have questions or a grievance related to this policy please contact Human Resources at 712-328-6446.