Escrow Representative - Accounting Unit

GENERAL PURPOSE SUMMARY Under close supervision, provides support in various escrow functions which may include customer service, support, accounting, and new accounts by performing the following essential duties and responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assists internal and external customers with a wide variety of inquiries and routes customers to the appropriate subject matter experts as needed; prepares necessary correspondence and provides supporting documentation; and performs appropriate escrow account maintenance. Processes full scope of escrow transactions and develops depth of knowledge on general escrow practices, procedures, and technology. Performs Escrow specific duties and assists work area personnel with special projects as assigned by supervisor. Generates reports, compiles statistics, and summarizes data for supervisor’s approval; may perform basic review of documents for accuracy and conformity to established standards. Analyzes and addresses escrow servicing-related issues and customer complaints. Reviews, analyzes, and reconciles various reports; identifies, researches, and resolves errors and inconsistencies. Maintain records and logs all relevant information. Provides support to managers and administrators of a variety of escrow functions. Acquires knowledge of and remains current on pertinent regulations, guidelines, and bank policies. Performs other work-related duties as assigned by supervisor. COMPLIANCE EXPECTATIONS Stay updated on relevant laws and regulations and complete all compliance training on time. Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job. Maintain customer confidence and protect the bank’s operations by identifying and protecting confidential information.