Telecom Engineer III

Position Summary

• Participates in the selection and implementation of enterprise IP-based telecom systems and services for the health system and adaptation of existing systems, based on the current strategy and roadmap.
• Leads in many aspects, team's responsibilities including software and hardware.
• Provides training and mentoring to others including level I and II engineers.
• Continues to learn about a variety of the field's concepts, practices, and procedures.
• Develops and implements policies & procedures for standardizing work activities.
• Maintains inventory, drawings, and other documentation to represent areas of responsibility.
• Identify, process, and procure equipment and services. Instructs others on the plan and deployment.
• Leads contractors and consultants on projects and support.
• Plans and accomplishes goals and communicates on a regular basis.
• Develop plans and monitors and implements infrastructure projects utilizing established collaborative project execution methods.
• Ensures that recoverability is a required component of all production infrastructure.
• Works closely with Security group to ensure all solutions meet security and compliance requirements. Identifies opportunities for improvement.
• Adheres to on-going development of ECU Health IS project management methodology.
• Helps promote the philosophical direction of ECU Health IS in the adoption of IT Service Management (ITSM) by following IS governance and ITSM processes and ensuring ITSM subject matter expertise within the team.
• Applies rigorous testing and quality assurance techniques to all system changes and strictly adheres to Change Control processes.
• Responsible for the installation and troubleshooting of our cabling infrastructure.

Position Summary

• Participates in the selection and implementation of enterprise IP-based telecom systems and services for the health system and adaptation of existing systems, based on the current strategy and roadmap.
• Leads in many aspects, team's responsibilities including software and hardware.
• Provides training and mentoring to others including level I and II engineers.
• Continues to learn about a variety of the field's concepts, practices, and procedures.
• Develops and implements policies & procedures for standardizing work activities.
• Maintains inventory, drawings, and other documentation to represent areas of responsibility.
• Identify, process, and procure equipment and services. Instructs others on the plan and deployment.
• Leads contractors and consultants on projects and support.
• Plans and accomplishes goals and communicates on a regular basis.
• Develop plans and monitors and implements infrastructure projects utilizing established collaborative project execution methods.
• Ensures that recoverability is a required component of all production infrastructure.
• Works closely with Security group to ensure all solutions meet security and compliance requirements. Identifies opportunities for improvement.
• Adheres to on-going development of ECU Health IS project management methodology.
• Helps promote the philosophical direction of ECU Health IS in the adoption of IT Service Management (ITSM) by following IS governance and ITSM processes and ensuring ITSM subject matter expertise within the team.
• Applies rigorous testing and quality assurance techniques to all system changes and strictly adheres to Change Control processes.
• Responsible for the installation and troubleshooting of our cabling infrastructure.

Minimum Requirements

• Bachelor's degree - or higher- in a related Information Technology course of study or equivalent work training and experience required
• At least two Specialist level certifications are required, or must be obtained within one year of hire
• 5+ years or experience with Cisco Call Manager, Unity, and UCCX design, installation, and administration
• 3+ years of architecture experience
• 3+ years of ITIL experience
• 3+ years of project management experience
• 3+ years of experience providing PBX Support 
• 3+ years of experience with SIP and VOIP design and support
• 3+ years of experience with Cisco Router and Cisco Catalyst
• 3+ years of experience with Cisco wireless
• 3+ years of experience with Virtual Server Technologies (VMware) 
• Proven advanced analytical and problem-solving abilities such as packet capture or log file analysis
• Experience leading project teams to design and implement new solutions in areas of expertise
• Experience working in team-oriented, collaborative environment
• Independently motivated to seek knowledge in areas pertaining to their current position
• Self-educates and seeks knowledge from management of ECU Health enterprise, Information Services environment relevant to their position
• Minimum 3 years' experience in Structured cabling and basic telephone moves, adds, and changes
• Preferred experience with structured cabling, firestopping, and test equipment.
• Understand and execute proper bonding and grounding installation
• BICSI Technician certification preferred

Minimum Requirements

• Bachelor's degree - or higher- in a related Information Technology course of study or equivalent work training and experience required
• At least two Specialist level certifications are required, or must be obtained within one year of hire
• 5+ years or experience with Cisco Call Manager, Unity, and UCCX design, installation, and administration
• 3+ years of architecture experience
• 3+ years of ITIL experience
• 3+ years of project management experience
• 3+ years of experience providing PBX Support 
• 3+ years of experience with SIP and VOIP design and support
• 3+ years of experience with Cisco Router and Cisco Catalyst
• 3+ years of experience with Cisco wireless
• 3+ years of experience with Virtual Server Technologies (VMware) 
• Proven advanced analytical and problem-solving abilities such as packet capture or log file analysis
• Experience leading project teams to design and implement new solutions in areas of expertise
• Experience working in team-oriented, collaborative environment
• Independently motivated to seek knowledge in areas pertaining to their current position
• Self-educates and seeks knowledge from management of ECU Health enterprise, Information Services environment relevant to their position
• Minimum 3 years' experience in Structured cabling and basic telephone moves, adds, and changes
• Preferred experience with structured cabling, firestopping, and test equipment.
• Understand and execute proper bonding and grounding installation
• BICSI Technician certification preferred

Pay Range

$87,817.60 - $128,002.16

Pay Range

$87,817.60 - $128,002.16

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

ECU Health

About ECU Health

ECU Health is a mission-driven, 1,708-bed academic health care system serving more than 1.4 million people in 29 eastern North Carolina counties. The not-for-profit system is comprised of 13,000 team members, nine hospitals and a physician group that encompasses over 1,100 academic and community providers practicing in over 180 primary and specialty clinics located in more than 130 locations.

The flagship ECU Health Medical Center, a Level I Trauma Center, and ECU Health Maynard Children’s Hospital serve as the primary teaching hospitals for the Brody School of Medicine at East Carolina University. ECU Health and the Brody School of Medicine share a combined academic mission to improve the health and well-being of eastern North Carolina through patient care, education and research.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.