Field Application Specialist

Job Title: Field Application Specialist

Salary: £30,000 - £38,000 + Car + Company Bonus Scheme

Contract Type: 12 month fixed term contract

Location: Candidate's should ideally be based around the West Midlands area. The role covers the central belt of the UK including Norfolk, Suffolk, Cambridgeshire, Lincolnshire and across to the Wales coast.

We’re looking for a proactive, customer-focused Field Application Specialist to deliver exceptional on-site support. You’ll play a key role in installing our products, training customers, resolving technical issues, and ensuring they get the very best from our products and solutions. This is a hands-on role that combines technical expertise with relationship building. This is a full time role, working 40 hours per week.

Responsibilities include:

• Provide on-site customer support for product installation, training, and troubleshooting in line with company policies, procedures, and relevant regulations.
• Install equipment at customer locations, assemble components, run operational tests, and make adjustments as needed, working closely with internal teams.
• Deliver engaging, tailored customer training in a variety of formats, supported by clear documentation and materials, ensuring customers can fully utilise our products and services.
• Troubleshoot customer issues, collaborating with in-house technical teams and implementing solutions for more complex challenges when required.
• Support new customer installations and “go-live” events, quickly addressing any issues to ensure a smooth and positive experience.
• Proactively manage customer communications prior to site visits to gather insights, anticipate needs, and enhance the overall customer journey.
• Highlight the benefits of additional products and services when appropriate to add value for the customer.

• 5 weeks holiday + bank holidays + Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Wellness program including: Employee assistance program, Eyecare voucher scheme Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

• Proven experience in a similar role within a related industry. Veterinary diagnostics experience highly preferred.
• Proficiency in Microsoft Office.
• Strong technical skills for troubleshooting and resolving product and service issues.
• Excellent written and verbal communication skills, including confident presentation delivery.
• Relationship management abilities, with the capacity to handle challenging customer situations professionally.
• Skilled in training customers on technical equipment, workflows, and best practices.
• Ability to work collaboratively and adapt to varying situations.
• Demonstrated customer focus and commercial awareness.
• Willingness and ability to travel regularly.