Collaboration Specialist

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

As a Collaboration Specialist at Optus, you'll join a team committed to providing collaboration support services. Your role is essential in guaranteeing the smooth delivery of UC and VC platforms to our Enterprise and Government customers. You will work closely with customer partners and client delivery groups to successfully implement and manage our collaboration services.

What You’ll Do | Your day to day will consist of

• Supporting the provision of Collaboration support services, including change management and disaster recovery.
• Mentoring and assisting other Collaboration specialists and support advisors.
• Implementing AudioCodes SBC in Azure Cloud and troubleshooting Cisco Endpoints.
• Managing Microsoft Teams, including Calling support, Room MTR, Phone System, and PSTN Connectivity options.
• Assisting with Webex Control Hub onboarding and offboarding.

What You Bring | What makes you perfect for the role?

• Demonstrated expertise in Microsoft Teams Calling support and Microsoft Teams Room MTR.
• Expertise in AudioCodes SBC and voice gateways with protocols like SIP, H323, and MGCP.
• Skilled in Webex Control Hub and Cisco Endpoint troubleshooting.
• Experience managing Microsoft 365 Licensing and End User Administration.
• Microsoft MS Teams Certification.
• Desirable: Cisco Collaboration Certification, Oracle ACME SBC Administration, and troubleshooting experience.
• Knowledge of Cisco Collaboration Suite, Jabber phone configuration, and voice mail systems.
• Understanding of Voice Gateway Protocols (H.323, MGCP, SIP, and ISDN).

The good stuff…. | What’s in it for you?

• Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, a convenience store, chill-out zones, a GP, post office, gym, and on-site childcare centre.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network, and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity