Shelter Shift Supervisor (57568)

Summary 

Are you ready to join a dynamic team of dedicated values-based leaders and professionals who are committed to creating a healthy, addiction-free world?

As a Shelter Shift Supervisor at Phoenix House, you will supervise the residential aides and performs administrative work related to the program.

If this sounds like you, we invite you to apply. Be part of something bigger — help us build a healthier, addiction-free future together. 

About Us 

Phoenix House of New York | Long Island is a nonprofit organization dedicated to helping individuals and families overcome substance use disorders and achieve lasting recovery. We provide treatment, housing, and support services for our clients and their families. Our core values— Integrity, Compassion, Appreciation, Respect, Excellence, and Forward Thinking —guide our approach, ensuring each person receives evidence-based care that promotes dignity and wellness. By upholding these values, we empower people to rebuild their lives with hope, accountability, and support.  

What We Offer 

At Phoenix House, we recognize that in today’s economic climate, stability and support matter more than ever. That’s why we offer a comprehensive benefits package designed to care for you as a whole person—supporting your health, financial well-being, and work-life balance. Here are some of our perks: 

• (10) Paid Holidays 

• Paid vacation, sick time, personal and wellness time 

• Medical, dental, and vision insurance for those who are scheduled to work at least 30 hours per week 

• Pet insurance, legal support, and other supplemental insurance 

• A generous tuition reimbursement program 

• 403(b) retirement plan 

• Competitive wages and more... 

 

You will have responsibilities including but not limited to:

• Oversee and assign duties to Residential Aides

• Assists residential aides on shift with handling the daily activities as well as intervening in crisis management.

• Assists the case managers in helping clients with the identification of appropriate programs such as healthcare, mental health, and housing services within NYS. 

• Attend staff meetings, case conferences, and required training, in accordance with program guidelines.

• Establish and maintain client files in accordance with internal, local, state, and federal requirements and enter data in computerized systems.

• Assist with quality assurance quarterly reports (i.e., fire drills, in-service training, safety inspections, satisfaction surveys, building and vehicle reports, etc.).

REQUIRED EDUCATION

• High School diploma

REQUIRED EXPERIENCE

• Minimum two years’ experience working in social service.

• Bilingual in Spanish, preferred.

COMPETENCIES (KSAs)

• Ethical Practices

• Judgment       

• Rapport Building

• Emotional Intelligence

• Empathy

• Professional Boundaries

• Global and Cultural Awareness

• Critical Evaluation

• Problem Solving

• Decision Making

• Communication

• Teamwork

• Crisis Management

• Technical Capacity

WORK ENVIRONMENT

• This job operates in an indoor office environment.  This role routinely uses standard office equipment such as computers, phones, and photocopiers. 

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties and responsibilities.

• Regularly required to sit, use hands to type, handle or feel objects, tools, or controls; reach with hands and arms, and talk or hear.

• Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds.