Benefactor Service Assistant Director

The benefactor service assistant director is an important front line service representative and relationship manager, serving on a team of nine within the Department of Development on our Annual and Midlevel Giving team. The assistant director (AD) serves as a critical first point of contact for prospects and benefactors who make in-person inquiries of Development or engage through direct mail, digital philanthropy, phone calls and/or written correspondence. The AD will serve as an "on-call" resource during business hours responding to the full scope of inquiries, including face-to-face meetings with individuals. During interactions, the AD will strengthen relationships with Mayo Clinic supporters, qualify and assess major gift potential, and triage prospects to Prospect Management to maximize philanthropy. The AD will partner with fundraisers by meeting and supporting benefactors when the primary assigned gift officer is unavailable. 
 
Additional responsibilities include face-to-face, telephone, email and written interaction with prospects and benefactors to express gratitude and provide stewardship. The AD will be fully integrated into the Department of Development team to best respond to business needs. They will be most closely aligned to Prospect Management, Office of Gift Planning, Stewardship and Recognition, Gift Processing, and the East Region fundraising team. The role requires significant focus on responding to benefactor inquiries and directing these inquiries appropriately to meet the needs of each benefactor. The AD is expected to call and personally meet with benefactors; the latter occurring during on-campus visits. 
 
The AD needs to possess a high level of proficiency and knowledge of strategic funding priorities to align benefactor interest with Mayo Clinic strategic priorities, as well as the ability to translate scientific knowledge for a lay audience. The AD needs to possess a high level of comfort calling prospects and benefactors. Development professionals at Mayo Clinic are required to adhere to the “Donor Bill of Rights” and ethical standards set forth for the department and the institution. 

Requires a bachelor's degree and a minimum of three years' experience to include one or more of the following: annual fund, special events, stewardship or cultivation of benefactors and/or customers/clients, marketing, and communications. Incumbent must be a self-motivated, self-directed and highly organized individual who will promote a productive, collegial workplace and be a professional ambassador for Mayo Clinic. The associate must be able to work effectively in a consensus-style operation that expects and promotes teamwork. Belief in the mission and strong ethical conduct are essential. Requires excellent oral and written communications skills, a broad-based knowledge of fund development and the ability to work in a complex environment with multi-dimensional points of view. Must be comfortable with ambiguity, possess the ability to inspire trust and confidence, and communicate effectively with internal and external audiences. The ability to work independently, manage multiple projects, and maintain a high degree of professionalism and confidentiality is essential. Must be proficient in the use of information technology and management of database systems. Some travel is required, primarily within driving distance. A valid driver’s license is required.