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Job Description
- Master the Google Home portfolio to design and deliver support strategies that optimize the user and partner experience.
- Synthesize cross-channel feedback to identify product gaps and advocate resolutions for top user issues.
- Partner cross-functionally with Product and Engineering teams, leveraging data-driven insights to shape product decisions.
- Oversee operational readiness for new hardware and feature launches to ensure a flawless, low-friction user experience.
- Build and maintain strong relationships across marketing, engineering, and product teams to align goals and manage expectations.