Network Support Engineer
Location: Hybrid – office location 3 days per week Chelmsford (County Hall)
Type: Permanent
Interviews will be face to face

About the Role
We’re looking for a Network Support Engineer to join our on-site Engineering Team supporting a key public sector customer. This role focuses on monitoring, maintaining, and improving network infrastructure across a large and complex environment.

You will play a key role in ensuring network performance, resolving incidents, delivering service requests, and supporting infrastructure changes. Working across multiple technologies and vendors, you’ll collaborate with internal teams and third parties to ensure reliable, secure, and high-performing network services.

Working Requirements
• Participate in on-site cover between - 08:00–16:30 and 09:30 – 18:00, Monday to Friday
• Be available for out-of-hours work including evenings and weekends to assist with projects (no on-call) – overtime is paid
• Hold a full UK driving licence and be willing to travel across the County

At Capita, we live by our values: 🤝 Customer First, Always; 🧑‍💻 Fearless Innovation; ✅ Achieve Together; 💙 Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results.

Job title:

Network Support Engineer

Job Description:

What You’ll Be Doing

Monitor, maintain, and support a large-scale LAN/WAN environment serving 12,000+ users
Investigate and resolve network incidents, escalating where required
Implement infrastructure changes in line with ITIL and Change Management processes
Proactively manage and prioritise workload in line with SLAs
Collaborate with third-party suppliers to support shared services
Document infrastructure clearly and accurately
Identify opportunities for improvement and optimisation
Support hardware lifecycle management including upgrade planning
Work as part of a dedicated on-site engineering team
Travel within the county to support sites

Essential Skills & Experience

Experience in LAN, WAN
Knowledge of LAN/WAN/WLAN technologies
Experience with firewalls, VPNs and OSPF routing
Understanding of DHCP, load balancers
Experience with routers and switches
Cisco CCNA/CCNP or equivalent experience
Experience with Palo Alto firewalls
MPLS and multi-VRF experience
Cisco/Aruba Wi-Fi support experience desirable not essential

What You’ll Bring

Strong customer engagement and relationship skills
Clear communication across technical and non-technical audiences
Analytical and structured problem solving
Ability to follow technical designs
Strong organisational skills
Proficiency in Microsoft Office
Collaborative team approach

How this aligns to the Capita Values

Customer First Always – Deliver great outcomes by understanding and prioritising customer needs in everything you do.
Fearless Innovation – Be open to new ideas, challenge ways of working, and drive continuous improvement.
Achieve Together – Work collaboratively across teams and partners to deliver shared success.
Everyone is Valued – Create a respectful, inclusive environment where people feel supported to be their best.

Join Capita – Where Innovation Meets Opportunity

Capita is a dynamic leader in consulting and digital services, helping some of the UK’s most recognised organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you’ll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.

We’re committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you’re ready to make an impact and grow your career, Capita is the place for you. Check out our website www.capita.com

What’s in it for you?

💻 Hybrid with office location Chelmsford County Hall
🌴 23 days’ holiday, rising to 27 (pro rata) – plus the option to buy more after qualifying period
❤️ Paid volunteering day with a charity of your choice
🍼 Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave
🚴‍♀️ Cycle2Work scheme, pension, life assurance, and more

🤝 Customer first, always🧑‍💻 Fearless innovation✅ Achieve together💙 Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [email protected] and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Chelmsford

United Kingdom

Time Type:

Full time

Contract Type:

Permanent