Repair and Service- Customer Service Representative II

Location: Portland, ME 
Schedule: Monday–Friday | 8:00 AM – 4:30 PM 
 
Are you interested in learning about industrial equipment and building a long-term career with a stable company? Whether you have hands-on mechanical experience or simply enjoy understanding how things work, this could be a great opportunity for you.
 
We’re hiring a Repair & Service Customer Service Rep to support our Repair Service Shop in Portland, ME.

This role is ideal for someone who is mechanically inclined or someone who is motivated, and eager to learn.

We’re willing to train the right person who brings strong organization skills, curiosity, and a customer-focused mindset.
 
What You’ll Do
You’ll work closely with service technicians and internal sales teams to build accurate repair and parts quotes for equipment such as:
Gearboxes 
Hydraulic cylinders & power units 
Process pumps 
Blowers & vacuum pumps 
Other industrial rotating equipment 
 
Key responsibilities include:
Review teardown information with technicians to build detailed repair quotes
Source products from branch inventory, distribution centers, or supplier inventory
Work with third-party vendors for pricing and availability
Follow up on open vendor quotes to ensure timely turnaround
Send completed quotes to internal sales for customer submission
Partner with Account Representatives to ensure customer satisfaction
 
What We’re Looking For
Mechanical aptitude or a strong interest in learning industrial products and repair processes
Ability or willingness to learn to interpret schematics and mechanical parts
Strong organizational and follow-up skills
Strong attention to detail and communication skills 
Comfortable coordinating with vendors and internal teams 
Industrial distribution or repair experience is a plus 
 
Why Join Us?
Stable, growing industrial distribution company 
Collaborative, team-oriented work environment
Empowered role with autonomy and trust
Consistent Monday–Friday schedule supporting work-life balance
Long-term career growth and advancement opportunities
 
If you enjoy solving mechanical problems and want a professional office environment with a solid team — apply today!

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.