Patient Scheduling & Insurance Coordinator – Outpatient Clinic (Hybrid) Tampa, FL
Job Description
Job Title: Infusion Coordinator
Job Summary: The Infusion Coordinator is responsible for managing the end-to-end order processing for infusion services including order intake, chart review, insurance eligibility, drug ordering, patient scheduling, and ensuring timely processing of infusion appointments for an assigned physician office.
This a hybrid role with 3 days in clinic and 2 days remote.
Key Responsibilities:
Perform intake duties for infusion orders, including creating patient charts, reviewing and entering orders, obtaining clinical requirements, and communicating with prescribers regarding required clinical documentation.
Verify insurance eligibility, obtain clinical requirements for authorizations, and track patients’ progress.
Communicate with patients and providers regarding the status of infusion order.
Perform or assist with enrollment of eligible patients into manufacturer copay assistance programs and/or foundations.
Educate patients on pre- and post-infusion expectations and answer questions about patient appointments.
Schedule patient appointments for infusion services.
Coordinate drug orders prior to infusion appointments.
Qualifications:
High school diploma or equivalent
Excellent verbal and written communication skills including superior interpersonal and patient contact skills, and excellent telephone manners.
Minimum of one year of experience with patient scheduling and insurance verification for medical services, with general knowledge of ICD10 and CPT codes. Infusion experience is a plus.
Knowledge of medical terminology and clinical documentation review
Strong organizational skills
Detail-oriented
Ability to multitask and work well in a fast-paced setting
Critical thinking skills and decisive judgment
Benefits:
Competitive compensation
Full medical/dental/vision
401k Matching up to 8%
Paid time off and holidays
Growth within a rapidly expanding practice