Sr. Software Engineer (Emerging Channels)
Job Description
About the position
The Senior Software Engineer designs, develops, and supports scalable, API-driven solutions across Salesforce platforms, with a focus on Agentforce, order management (OMS), and AI-enabled workflows.
This role is responsible for building and integrating intelligent, automation-driven experiences that support both customer interactions and commerce operations, including order lifecycle management, service workflows, and emerging AI-assisted use cases.
You will work across Salesforce core (Service Cloud, APIs), SFOMS, integration layers, and AI services to deliver reliable, secure, and high-performing solutions. The role balances system orchestration, backend engineering, and workflow automation, while contributing to broader commerce and service capabilities.
How you will make a difference
Design, develop, and maintain Salesforce-based solutions across OMS, Service Cloud and Agentforce
Build and optimize agent-driven and workflow-based experiences
Integrate Salesforce systems with external platforms using API-first and event-driven architecture
Develop and maintain services and orchestration layers connecting Salesforce (Service Cloud, SFOMS), Commerce platforms & external APIs and AI/LLM-based systems where applicable
Support and enhance order lifecycle workflows (creation, updates, returns, fulfillment signals)
Contribute to AI-enabled use cases, including conversational or automated workflows using Agentforce
Participate in backlog refinement, estimation, and delivery planning
Establish and maintain quality, monitoring, and operational standards
Troubleshoot and resolve issues across Salesforce, integration, and API layers
Drive improvements in automation, system reliability, and developer productivity
Contribute to long-term architectural planning, modernization efforts, and platform roadmap development
You are
Experienced in Salesforce ecosystems, beyond basic configuration
Focused on building scalable, API-first, and maintainable systems
Interested in applying AI and automation to real-world workflows
Able to balance feature delivery with foundational improvements
A collaborative team player who can work with product, QA, and cross-functional teams
Able to navigate ambiguity and contribute to emerging technology initiatives
You Have
6+ years of software engineering experience
Extensive experience with Salesforce core platforms (Service Cloud, Apex, APIs, workflows)
Experience working with Order Management Systems (SFOMS or similar)
Strong experience with API design, integration, and distributed systems
Experience building backend services and orchestration layers
Ability to troubleshoot issues across multiple systems and environments
Experience with CI/CD solutions (GitHub Actions, Bitbucket Pipelines) and automated QA pipelines.
Working knowledge of Agile, Scrum, and cross-squad collaboration models.
Nice to Have :
Experience with Salesforce Agent force
Exposure to AI/LLM integrations or conversational systems
Experience in ecommerce or retail domains
Familiarity with Azure or other cloud integration platforms
Understanding of automation frameworks and workflow orchestration patterns
Experience with monitoring, observability, and production support
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.