Office Manager – GCM

Role: Office Manager - GCM

Location: Abu Dhabi, UAE

Role Purpose: 

To provide high-quality executive, administrative, and coordination support to the Group Credit leadership team, ensuring effective management of processes, committee coordination, follow-ups, and day-to-day operations of the function.

Key accountabilities of the role:

1. Executive & Administrative Support:

• Provide comprehensive secretarial and administrative support to the GCCO, including managing correspondence, emails, calendars, and travel arrangements.

• Prepare, review, and format presentations, memos, reports, and official communications.

• Screen calls and manage internal and external communications on behalf of the GCCO.

• Maintain organized filing systems (electronic and physical) ensuring confidentiality and easy retrieval.

   

2. Committee Management:

• Coordinate all aspects of Group Credit committees (e.g., MCC, BCIC, Credit forums), including scheduling, agenda preparation, circulation of materials, and minute-taking.

• Ensure timely follow-up on action items and maintain trackers for committee decisions and pending items.

• Support governance processes by ensuring adherence to internal policies and regulatory expectations.

3. Stakeholder Coordination & Follow-ups:

• Act as a central coordination point between Group Credit, Business Units, and other Group Functions.

• Proactively follow up with business heads and stakeholders on key deliverables, regulatory requests, and management actions.

• Support GCCO direct reports in administrative tasks and cross-functional coordination.

• Maintain and regularly update the Group Credit “book of work” tracker, ensuring visibility of key initiatives, timelines, and ownership.

4. Operational & Administrative Coordination:

• Process invoices, and procurement-related documentation in line with bank policies.

• Coordinate departmental administrative activities and liaise with support functions (HR, IT, Finance etc).

• Support onboarding of new team members and maintain team-related documentation.

5. Team & Capability Support:

• Assist in coordinating training sessions, workshops, and team engagement initiatives.

• Build and maintain strong working relationships across all levels of the organization.

• Ensure discretion, professionalism, and confidentiality always.

• Undertake additional responsibilities as required, commensurate with the role.

Specialist skills / technical knowledge required for this role:

• Computer proficiency.

• Excellent organizational skills. 

• Good interpersonal and communication skills

Previous experience required (if any): 

• At least 8-10 years of experience in managing office of the C suite staff 

• Banking experience will be preferred