Sea Logistics Customer Care Specialist
Job Description
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.
You will support customers by providing helpful information, answering questions, + responding to complaints.
Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.
How you create impact
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
- To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To qualify + enter customer orders into the operational execution process.
- To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
- To create, review + refine customer reports.
- To ensure delivery against all financial targets + strategic objectives.
What we would like you to bring
- 7–10 years of experience in Freight Forwarding / Logistics (Customer Care or Operations)
- Strong experience in Sea Logistics Import & Export shipment handling and end-to-end file management
- Experience managing key clients and high-volume operations (approx. 100 shipments/month)
- Handle customer inquiries, provide quotations, and ensure timely follow-up for conversion
- Support customer onboarding, order processing, and accurate system data entry (KN systems or similar)
- Coordinate closely with Sales, Operational Care Center (OCC), and Finance teams
- Handle customer complaints, perform root cause analysis, and drive service recovery actions
- Knowledge of credit control processes and basic financial coordination
- Strong focus on customer satisfaction, retention, and service excellence
- Ability to meet operational KPIs and financial targets in a fast-paced environment
What's in it for you
- Work with a Global Leader – Join one of the world’s top logistics companies with a strong international presence and reputation.
- Career Development – Access structured growth opportunities, professional training, and internal mobility within a global organization.
- Attractive Compensation – Competitive salary with performance-based incentives and benefits.
- Collaborative Work Culture – Be part of a supportive, ethical, and compliance-driven team environment.
- Local Role, Global Impact – Influence regional business growth while working with global tools, systems, and best practices.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.