Client Billing Supervisor

JOB SUMMARY:

 

Client Billing Supervisor directly supervises and coordinates the activities of the

Client Billing representative team including the daily activities of communicating with clients to retrieve correct billing information, maintaining client accounts and supervising day to day functions.

 

ESSENTIAL FUNCTIONS:

• Support PathGroup's mission, vision, goals and management decisions.
• Provide leadership and supervise/manage assigned department, make decisions, solve problems, develop and document procedures, and conduct and attend meetings.
• Manage the employee hiring process including developing and updating job descriptions, developing performance expectations, identifying essential functions and knowledge, skills and abilities required for applicable positions.
• Responsible for new employee orientation processes, employee training and continuing education.
• Manage employee performance by coaching, counseling, motivating, and evaluating employees on a continual basis. Implement disciplinary action as needed and in consultation with Human Resources.
• Ensure effective employee relations by sustaining an ethical, non-discriminatory and safe work environment and establishing effective communication lines and methods. Identify and solve employee problems, manage conflict, and respond to grievances as needed.
• Develop and implement procedures to ensure the highest levels of customer satisfaction, maximize the use of call center and productivity and accuracy in department.
• Perform audits and monitor and report on departmental quality and productivity standards.
• Oversees and guides the Client Billing team in the maintenance of client accounts.
• Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
• Must be familiar with and abide by the Corporate Compliance Program and all corporate policies, including the Privacy and Security policies.