Operation Manager

Job Title:

Operation Manager

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

   

 Process Information: CNX offers services specifically in the areas of Fraud Investigation, Transaction Monitoring.

• Manage Fraud Risk activities and processes for Investigations effectively and efficiently aligned to business strategy.

• Work with other units of Fraud Risk Management and stakeholders for smooth functioning of Fraud risk management processes and activities.

• Manage fraud risk, assisting businesses with implementing the ‘best in class’ tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.

• Ensure the Fraud Risk Management framework is effectively embedded and communicated across 

• Develop a proactive, independent, balanced and a fraud risk awareness culture within the organization

• Deploy the strategies across products and channels

• Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country

• Contribute for Fraud Risk strategy and infrastructure for channels and products for efficient investigation of cases and mitigate the fraud risk 

• Be an active participant in all weekly/Monthly/Quarterly reviews.

• Oversee fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines

• Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employee’s forms part of the culture

• Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews, and regulatory reviews for the areas of work. 

• Lead and drive standardization, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management 

• Manage a team of Fin Crime analysts who would work to resolve issues and flag potential concerns related to Money laundering, Fraud Investigations etc.

• Provide on-going monitoring and resolve L1 escalations/complaints

• Manage and resolve service complaints related to the Financial Investigations Unit cases and checking the accuracy of SAR escalation to regulators.

• Work closely with Client stakeholders through scheduled and unscheduled meets to understand and drive process level changes and updates

• Impart effective coaching, monitoring, and guidance to ensure consistent high-performance delivery

• Bring in innovative ideas and process improvement proposals to strengthen the business

• Ensure Program adherence to Client & internal InfoSec/compliance guidelines.

• Drive performance and be accountable in delivering SLA/KPI's.

• Conduct regular one on one to identify and solve issues/challenges experienced by team members.

• Accountable for absenteeism and attrition.

• Work closely with the client’s functional stakeholders and drive efficiency and accuracy of the team

          

Key skills & knowledge:

• Knowledge of global Financial Crime regulations and current trends.

• 5+ years of hands-on experience.

• Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback.

• Demonstrated ability to analyse and improve work processes; establish a course of action for self and others to accomplish a specific goal.

• Work well under pressure and follow through on items to completion while maintaining professional demeanour

• Excellent communication skills, both written and verbal. Ability to effectively create and present information to internal and external associates

• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment

• Experience in reviewing, investigating, and reporting money laundering cases. An expert in AML, FIU and Fraud Investigations, Transaction Monitoring.

• Strong people management skills along with analytical and decision-making skills

• Flexible to work in a 24X7 environment

• Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure in an unstructured environment

• Detail oriented with Strong organizational and Presentation skills

Educational Qualification: Graduate

Disclaimer:

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Bangalore - Embassy Manyata Business Park 4th Floor Block F2

Language Requirements:

Time Type:

Full time