Field Service Specialist

Field Service Specialist

📍 British Columbia, Canada | Remote – Field Based

Metrohm Canada delivers technical solutions, trusted partnerships, and tangible results. Join us!

Metrohm Canada is the Canadian division of Metrohm AG (Herisau, Switzerland), a global leader in high‑precision laboratory instruments and solutions for chemical analysis. We are currently seeking a Field Service Specialist to support customers throughout western Canada. 

What You’ll Do

As a Metrohm Field Service Specialist, you will be the face of our Service team—providing expert technical support and on‑site service to ensure our customers’ instruments perform at their best.

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems
• Support customers both onsite and remotely (phone, email, Teams)
• Manage a dynamic service schedule across the assigned territory
• Build strong customer relationships through professional service and clear communication
• Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience

Territory

This role supports British Columbia, Saskatchewan, Manitoba and is field‑based within the region. Candidates should be comfortable managing regular travel, working independently, and adapting to a variety of customer environments and service needs.

What You Bring

• Bachelor’s degree (BS/BA) in Chemistry or a closely related scientific discipline
• 2–4 years of hands‑on analytical laboratory experience. 
• Strong troubleshooting, problem‑solving, and communication skills
• Excellent time management skills and the ability to work independently
• Willingness to travel extensively throughout western Canada. 

Bonus Points For

• Prior experience in a field service or customer‑facing technical role
• Familiarity with process‑based or industrial applications
• Strong computer literacy and experience using common business or industry‑specific software

Why Metrohm Canada?

At Metrohm, we combine world‑class technology with a people‑first culture. You’ll receive the tools, training, and support needed to succeed, along with the opportunity to make a meaningful impact for customers across laboratories and industries throughout Canada.

Compensation & Benefits

This role is paid a base salary and includes eligibility for quarterly bonuses. Compensation will be determined based on the candidate’s skills, experience, and overall qualifications. Eligible employees enjoy a comprehensive benefits package, including:

Interested in leading a national service organization for a world‑class scientific company?
 Apply today to join Metrohm Canada and help shape the future of analytical instrumentation across Canada.

This role is an existing vacancy. This recruitment process may involve the use of automated tools to support candidate screening.

Metrohm Canada is committed to providing an inclusive and accessible recruitment process. Accommodations are available for candidates with disabilities throughout all stages of the recruitment process, in accordance with applicable provincial and federal legislation. If you require an accommodation, please inform us and we will work with you to meet your needs.

🔗 Ready to take your field service career to the next level?
 Apply today at 🌐 http://www.metrohm.com
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