Job Description
Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.
Learn more about who we are and what we do: https://www.jingdonglogistics.com/
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
The Sortation Manager is responsible for leading and managing all sortation operations within the distribution centre, ensuring the safe, accurate, and efficient processing of inbound and outbound freight. This role oversees team performance, productivity, quality, and compliance while driving continuous improvement initiatives to meet customer service and operational targets.
Key Responsibilities
Lead, coach, and develop a team of supervisors and sortation associates.
Manage daily sortation operations to achieve productivity, quality, and service level objectives.
Monitor workflow and allocate labour resources to meet changing operational demands.
Ensure all parcels, products, or freight are accurately sorted and dispatched within required timeframes.
Drive operational excellence through continuous improvement initiatives and process optimisation.
Monitor key performance indicators (KPIs) including productivity, accuracy, throughput, labour utilisation, and service performance.
Maintain compliance with health and safety regulations, company policies, and standard operating procedures.
Conduct regular performance reviews, coaching sessions, and disciplinary actions where required.
Investigate operational issues and implement corrective actions to minimise disruptions.
Collaborate with transport, warehouse, planning, and customer service teams to ensure seamless operations.
Support peak planning, staffing, and capacity management during seasonal demand.
Produce operational reports and communicate performance results to senior management.
Promote a positive, inclusive, and high-performance working environment.
Skills & Experience
Essential
Previous management experience within warehouse, logistics, distribution, or parcel sortation operations.
Strong leadership and people management skills.
Experience managing large operational teams across multiple shifts.
Excellent organisational and problem-solving abilities.
Strong analytical skills with the ability to interpret operational data and KPIs.
Experience using Warehouse Management Systems (WMS) and Microsoft Office applications.
Excellent communication and stakeholder management skills.
Ability to work under pressure in a fast-paced operational environment.
Desirable
Lean, Six Sigma, or Continuous Improvement experience.
IOSH or NEBOSH Health & Safety qualification.
Experience within e-commerce, courier, parcel, or automated sortation environments.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply?
Take the next step in your career, apply now and explore the opportunities we have to offer.