Senior Client Manager
Job Description
About us
Procentia is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer market. We design intelligent solutions that put administrators and members at the heart of any pension scheme.
Established in 2002, we’re renowned for our web-based pensions administration and management system, IntelliPen. Our platform helps our clients meet the demand for self-serve technology and provide meaningful consumer-like experiences that their pension scheme members expect from online platforms.
Trusted by administrators, employers and trustees, our software is widely regarded as the most comprehensive and feature-rich platform for modern pensions management.
With offices in the UK and North America, we support some of the largest pension schemes and plans across the private and public sectors. We've been named 'Pension Technology Firm of the Year 2024' at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023.
Procentia people are a vibrant community of passionate specialists dedicated to developing best-in-class software solutions and client service.
We’re proud of our welcoming and open culture, and our Values. They’re not just words on paper – we’re dedicated to living them every day. Everyone is welcome here.
The job:
As a Senior Client Manager you’ll be managing a set of our larger and more complex clients or maybe you might be dedicated to one large client. You’ll also be a point of reference and mentor to the other Client Managers, providing guidance and support with a friendly and positive attitude.
A successful Senior Client Manager will always seek out the win-win situation for us and our clients, whilst always thinking commercially. You’ll use data to track the service we provide to clients and analyse it to spot trends and insights. You’ll continually improve how we deliver our services by regularly reviewing those trends and insights, and work with the team and Head of Client Management to make things even better for our clients.
Here's what you'll be doing:
As a Senior Client Manager you’ll be managing a set of our larger and more complex clients or maybe you might be dedicated to one large client.
A successful Senior Client Manager will always seek out the win-win situation for us and our clients, whilst always thinking commercially. You’ll use data to track the service we provide to clients and analyse it to spot trends and insights. You’ll continually improve how we deliver our services by regularly reviewing those trends and insights, and work with the team and Head of Client Management to make things even better for our clients.
Key skills and experience:
· Relationship management: externally with running our relationships with clients, and internally representing clients within our business.
· More than 5 years’ relationship management experience, including large or complex clients.
· Experience working in a customer-focussed role, preferably in a pensions, financial services or IT environment.
· Bachelor's degree in a relevant subject.
· Commercial awareness and able to balance commercial success with client success.
· Excellent communication skills – written & verbal, and great at translating complex information into simple and intuitive content.
Lets talk about what's in it for you...
· 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week
· Buying and Selling holiday (up to 1 week)
· Volunteer day
· 5% Employer contribution pension
· Life Assurance
· Private Medical Insurance
· Employee Assistance Programme (EAP)
· Health care cash plan
· Tusker – Electric Car Leasing scheme
Don’t meet every requirement?
We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.