Director, Scaled Customer Success - (Plano/Austin)

We’re seeking a Director of Scaled Customer Success to transform how we support customers through digital, AI‑driven engagement. This role will own strategic initiatives and serve as the architect of an AI‑first engagement engine designed to drive retention and product adoption at scale.   We need someone who can operate independently from day one and perform at a high level with minimal oversight, with the expectation that a team will be built under them over time....