Service Delivery Manager (Aven Hospitality)

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Service Delivery Manager – Americas

Client Delivery / Formerly Implementations
Location: Montevideo, Uruguay | Hybrid

Team Description

Aven Hospitality is looking for a Service Delivery Manager to join our Americas Delivery team.

Our Delivery team, formerly known as Implementations, plays a critical role in the customer journey. We partner directly with clients to guide them through successful onboarding, migration, and adoption of Aven’s hospitality technology solutions.

This role is designed for someone who is passionate about the customer experience and understands that successful delivery is not only about completing a project, but about helping clients achieve the business outcomes they expected when they chose Aven.

As part of the Americas Delivery team, you will work closely with customers, internal stakeholders, and cross-functional teams to ensure every implementation is clear, well-managed, and focused on long-term customer success.

About the Role

As Service Delivery Manager, you will lead end-to-end delivery for assigned client programs across the Americas. You will act as the primary delivery partner for customers, ensuring their goals, timelines, risks, and expectations are clearly understood and actively managed throughout the delivery lifecycle.

This is a hands-on, client-facing role that requires strong project leadership, excellent communication, and the ability to build trust with customers and internal teams. You will help clients navigate complex implementations while keeping the focus on quality, adoption, business value, and a positive customer experience.

You will also contribute to improving how we deliver as a team, helping raise the standard for customer communication, governance, consistency, and delivery excellence across the region.

What You’ll Do
 

• Lead end-to-end client delivery programs across the Americas, including onboarding, migrations, and technology implementations
• Serve as the primary delivery contact for customers, building trusted relationships and ensuring a strong customer experience throughout the project
• Understand each client’s business goals and connect delivery activities to the outcomes and value they expect from Aven
• Manage project roadmaps, timelines, risks, dependencies, and key milestones to ensure successful and timely delivery
• Run structured project governance, including planning, status updates, risk reviews, executive updates, and stakeholder communication
• Communicate clearly and proactively with customers, ensuring they always understand project status, next steps, risks, and decisions needed
• Anticipate customer needs, identify risks early, and take action before issues impact the client experience
• Partner with Product, Commercial, Support, Planning, and other internal teams to remove roadblocks and deliver the right customer outcomes
• Lead outcome-focused conversations with clients, including senior stakeholders and executives
• Manage multiple client projects at the same time while maintaining strong delivery discipline and customer focus
• Contribute to improving delivery standards, tools, processes, and ways of working across the Americas Delivery team
• Support a delivery culture centered on customer trust, ownership, quality, proactive communication, and continuous improvement

What We’re Looking For
 

• Experience in client delivery, implementations, project management, customer delivery, or related roles
• Experience working in SaaS, technology, digital platforms, hospitality technology, or similar client-facing environments
• Proven ability to lead complex, multi-stakeholder projects from planning through completion
• Strong customer presence, with confidence managing senior stakeholders and executive-level conversations
• Ability to build trust with customers, manage expectations, and maintain confidence through complex delivery situations
• Strong understanding of project management principles, governance, reporting, risk management, and delivery execution
• Ability to connect project execution to customer outcomes, adoption, business value, and long-term success
• Strong analytical, problem-solving, and decision-making skills
• Ability to manage multiple projects, prioritize effectively, and keep teams aligned in a fast-moving environment
• Excellent communication and collaboration skills, with the ability to work across regional and global teams
• Highly structured, proactive, accountable, and comfortable driving clarity in evolving environments
• Proficiency with Microsoft Office or equivalent tools
• Excellent written and verbal communication skills in English

Nice to Have
 

• +3 yrs of experience in hospitality, travel technology, or platform-based technology
• Experience with customer reservation systems, property management systems, or hospitality distribution platforms
• Exposure to Salesforce or project scheduling tools
• Additional language skills
• Experience working across multiple countries, regions, or global teams
• Exposure to data-driven, automation, or AI-enabled delivery practices
• Understanding of quality assurance concepts or process improvement methodologies

What’s in It for You

This is an opportunity to join Aven Hospitality at an exciting stage of growth and transformation. You will be part of the Americas Delivery hub in Montevideo, working on customer programs that are highly visible and directly connected to business impact.

You will have the opportunity to:

Lead meaningful client delivery programs across the Americas
 

Build trusted relationships with customers and help them achieve successful outcomes
 

Work with a collaborative team that values ownership, quality, and customer focus
 

Partner with regional and global teams across Product, Commercial, Support, and Delivery
 

Help shape how Delivery operates as Aven continues to grow
 

Develop your career with opportunities to expand into broader leadership responsibilities over time

Total Rewards and Benefits

Aven offers a competitive rewards package designed to support employees professionally and personally. Benefits may include:
 

• Annual performance bonus plans
• Development opportunities locally and globally
• Competitive private health insurance for employees and eligible dependents
• Extra paid time off
• Paid parental leave
• Daily meal allowance
• Life insurance
• Recognition and acknowledgement programs
• Employee engagement and development events
• Opportunities to participate in corporate social responsibility initiatives

Why Join Aven

At Aven Hospitality, Delivery is at the center of the customer experience. We help clients move from contract to value by making sure their implementation is well-led, transparent, and focused on the outcomes that matter most to their business.

If you are passionate about customers, enjoy leading complex programs, and want to help shape the regional delivery team, this role offers the opportunity to make a visible and meaningful impact.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.