Job Description
International Card Services (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as our Commercial Large Market sales and account development teams. ICS issues Cards in 27 countries, and is responsible for two Joint Ventures covering around a dozen countries. The leaders in these countries are empowered to make decisions at a local level, in partnership with other local business leaders. Local teams are supported by two cross-market teams – the Centre of Excellence, and Risk & Control Management.
American Express Membership Rewards (MR) is one of the largest and most renowned card-based loyalty programmes in the world. It is a critical feature of the American Express value proposition and is a key lever to support driving Cardmembers engagement and business growth.
The Programme Executive role is responsible for managing our loyalty programme across Consumer and Commercial teams, to deliver incremental value to Cardmembers and leading the improvement and roll out of new capabilities. In addition, you will collaborate with third party partners and internal stakeholders to deliver the MR value proposition and offers through different capabilities and channels, to increase customer relevancy and engagement.
- Become the subject matter expert for the end-to-end Membership Rewards customer journey across all programme elements, including Transfer, Gift Cards, Pay with Points, Use Points Towards Purchases, and direct integration partners.
- Identify opportunities to drive business growth and customer engagement through existing partnerships as well as onboarding new brands and redemption capabilities.
- Oversee the UK & ICC Membership Rewards websites and related content, ensuring accurate customer experience, implementation of new features, and integration of new partners where applicable.
- Provide strategic guidance and approvals for customer communications across both digital and offline channels, ensuring alignment with product positioning and brand messaging.
- Collaborate closely with cross-functional teams including the Centre of Excellence, Digital Channels, Product, Sales, and Servicing teams to support programme development and execution.
- Support leadership with Membership Rewards strategy, planning, and performance management initiatives.
- Proven and current UK Card Services Products or Marketing experience is critical
- Proven track record of driving and delivering results
- Strong interpersonal and communication skills, able to develop and influence relationships
- Strong partner management skills, experience in building and managing external relationships and contracts
- Comfortable with data, able to demonstrate analytical and critical thinking skills
- Good understanding of the P&L and an understanding of expense drivers
- Strong ability to multi-task and manage priorities in a fast-paced work environment
- Self-starter and team player who can also work efficiently and effectively alone
- Positive, can-do attitude, encompassing a strong will to win
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.