Comptroller - Taxpayer Services Support Specialist (Staff Svc Off III)
Job Description
Applications must be filed at
https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00058554
We endeavor to maintain timely communication with all applicants by updating application statuses as promptly as possible. For the most accurate and up-to-date information about your application, please log in to the CAPPS application portal regularly to monitor status changes or updates.
Are you ready to grow and make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!
Innovation, collaboration, and a commitment to excellence drive the culture here at the Comptroller’s Office. We take pride in the work we do serving as State’s accountant, tax collector, treasurer, and much more! The Comptroller’s office serves virtually every citizen in the state. As Texas’ chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.
Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take our collective commitment to public service very seriously. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.
About The Division:
The Taxpayer Services Division houses ones of the agency’s call center. This position will be responsible for providing support to the Division director as well as support to the Taxpayer Services Division’s activities relating to human resources, training, and budget. We are for an individual that has experience in human resources and other support activities, as well as excellent organizational and customer service expertise.
Employee Eligibility Criteria
Employees new to the division, including transferees from other divisions within the agency, are not eligible for telework for the first 30 calendar days. After the 30 days, management will evaluate whether the new employee is eligible to telework.
Work Hours
Monday through Friday, 40 hours a week with occasional evening, weekend hours and holidays. Hours may change based on business need.
Minimum Qualifications
Education:
· Graduation from an accredited high school or successful completion of the General Education Development Test (GED) is required.
Experience:
· Four (4) years of experience providing support to mid- or high level managers, including administrative coordination, analytical work, and handling confidential operational tasks.
· Extensive experience using Microsoft Office Suite, with an emphasis on advanced Excel skills such as creating complex spreadsheets, using formulas and functions, performing data analysis, generating reports, and maintaining accurate records; plus, experience writing and editing professional correspondence.
Substitutions
Education requirement may be substituted with up to four (4) years of related experience.
Licenses and Certifications
N/A
In this role you will:
· Performs program and administrative activities for Taxpayer Services Division. Provides direct administrative support and technical assistance to the Director. Supports Division operations, disseminating information and maintaining filing systems. Serves as the Division HR Liaison, preparing personnel action forms, personnel request forms, and with guidance from Human Resources, assists Division management in the hiring process. Provides timekeeping and payroll-related support to the Division. This includes processing of special leave forms (Leave without pay, sick leave pool, extended leave pool, bereavement, jury duty, and FMLA). Serves as the Division Training coordinator, which includes coordinating and tracking the Division’s mandatory and agency training. Assists in creating schedules for Internal training, and tracks and reports outcomes.
· Reviews program area functions and operations, identifies areas needing change, and develops plans to improve programs or to address areas of concerns. Assists with the coordination of Division Security and Support Services on building issues. Assists in the development and preparation of the Division’s disaster Recovery Plan. Serves as back-up for the Division travel coordinator, assists in providing purchasing and budget support to the Division, completion of monitoring performance reports and LBB statistical reporting.
· Reviews and documents section processes and procedures or improved processes and procedures and assisting with the implementation of approved recommendation. Other duties as assigned.
Maximize Your Earnings!
At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offering
If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!
Important Note to the Candidate:
Salary is contingent upon qualifications. If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.
MILITARY PREFERENCE
To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.
https://hr.sao.texas.gov/CompensationSystem/JobDescriptions
Click on the occupational category for the position.
Additional MOS can be found at the State Auditor’s Office,
The Texas Veterans Commission provides helpful employment information. Go to: http://www.texasskillstowork.com, http://www.onetonline.org, https://hr.sao.texas.gov/CompensationSystem/JobDescriptions/ or www.careeronestop.org for assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets.
Applications submitted through Work in Texas:
Work In Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.
The Comptroller’s Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.
Applicants must submit both a résumé and a completed application to be considered. Both documents should include sufficient work history to assess qualifications.
An applicant must be eligible to work in the United States to be hired at the Comptroller’s office and must remain eligible, without sponsorship or any assurance of financial or other assistance from this agency, during the term of their employment.