IT Helpdesk Analyst

What is the job?

Support the IT function for the business and the wider business operations. This will involve managing IT services, security, systems architecture, and end-user support while preparing for the demands of a growing workforce.

What will you be doing?

• IT System Administration

  • Ongoing system management of Strategic IT platforms, including cloud and SaaS.

  • Administer and maintain Google Workspace, Microsoft 365 and collaboration tools (Slack, Dialpad VoIP) ensuring availability and performance for a growing user base

  • Manage software licensing across the business, including provisioning, reconciliation and renewals

• End-User & Systems Support

  • Perform support operations for a growing user base, ensuring high availability and performance.

  • Provide Level 1 & 2 technical support, resolving software, hardware, and network issues.

  • Operate and maintain robust incident management and ensure adherence to SLAs.

• Cybersecurity & Compliance

  • Support and maintain IT security protocols, ensuring compliance with industry standards.

  • Support identity and access management, endpoint security, and secure networking solutions.

• Vendor Management

  • Support and where appropriate, manage relationships with third-party IT vendors and service providers to ensure best-in-class solutions.

• Onboarding and Offboarding process

  • Procure, setup and distribute new hire equipment

  • Process returned equipment

  • Delivery of IT onboarding training as required

  • Automation for all of the above

• Cross-functional Collaboration

  • Act as the IT liaison between internal teams including HR, operations, governance and software development

  • Deliver IT training to teams across the business on new tools, security practices and process changes, adapting content for different audiences

What do you need?

• Proven experience in an IT support, engineering or analyst role, ideally in a fast-growing business (e.g., from 100 to 500+ employees).

• Experience with scaling IT infrastructure, cloud services, and enterprise IT systems.

• Strong problem-solving and analytical skills, with the ability to anticipate challenges before they arise.

• Excellent communication skills and a user-first mindset to ensure technology enables business success.

• Hands-on experience with ITIL frameworks, service management tools (e.g., Jira, ServiceNow), and cybersecurity best practices.

• Relevant IT certifications (e.g., ITIL, CompTIA, Google, Microsoft, Cisco) are advantageous.

What we offer:

• Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year two) + 8 bank holidays

• Pension Matching: Up to 5% employer matching contributions

• Private Healthcare Scheme

• Flexibility and Wellness: Work-from-home options, cycle-to-work scheme, and more

• Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow your skills and impact

• Enhanced Maternity & Paternity Leave

About Us

Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM), dedicated to improving patient access to safe and effective treatments. Our mission is to transform lives by combining innovative technology with high-quality clinical care, ensuring patients receive the support they need at every step of their journey.

As a fast-growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare. At Montu UK, your work has a direct impact on improving patients’ lives and expanding access to modern medical treatments.