Apply your skills to support Gainwell as we help clients deliver better health and human services outcomes. 

• Analyzes customer information requirements and product specifications to define technical content strategy and plan.
• Designs and develops written and/or visual product-related information, hard copy, web (user/configuration/troubleshooting guides), and online information (interactive demos, help systems) integrated into product, fora variety of audiences (end user, system administrators, internal support engineers, product developers, training developers).
• Codes, builds, compiles, and tests online information and/or sets-up, loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development.
• As customer advocate, helps define/refine product requirements.
• Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure common look and feel.
• Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing.
• Intermediate: Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues.
• Works on problems/projects of moderately complex scope.
• Exercises independent judgment within defined practices and procedures to determine appropriate action.
• Acts as an informed team member providing analysis of information and limited project direction input.
• Follows established guidelines and interprets policies.
• Evaluates unique circumstances and makes recommendations.